a decision–making method in which an individual or a subgroup is assigned the role of critic
What is devil's advocacy
100
the positioning strategy of providing a product or service that is sufficiently different from competitors’ offerings that customers are willing to pay a premium price for it
What is differentiation
100
competition between old and new technologies to establish a new technological standard or dominant design
What is design competition
100
The biggest dirty little secret in business
What is lack of candor
100
Elton Mayo is best known for his work in these studies at Western Electric Company
What are the Hawthorne Studies
200
plans used repeatedly to handle frequently recurring events
What are standing plans
200
an assessment of the strengths and weaknesses in an organization’s internal environment and the opportunities and threats in its external environment
What is a SWOT analysis
200
getting the people affected by change to believe that change is needed
What is unfreezing
200
Welch says that the head of this staff department should be elevated to a position of power and primacy in an organization
What is Human Resources (HR)
200
The book says that Hyundai used what kind of change to increase quality?
What is results-driven change
300
choosing a “good enough” alternative
What is satisficing
300
creating or acquiring companies in completely unrelated businesses
What is unrelated diversification
300
a three–day meeting in which managers and employees from different levels and parts of an organization quickly generate and act on solutions to specific business problems
What is a General Electric Workout
300
The three acid tests a candidate should pass at the beginning of the hiring process, according to Jack Welch. (2 of 3)
What are integrity, intelligence, and maturity
300
Usually abbreviated SMART (as in goals)
What are specific, measurable, attainable, realistic, timely
400
short –term goals or subgoals
What are proximal goals
400
providing greater value for customers than competitors can
What is competitive advantage
400
work teams composed of people from different departments
What are multifunctional teams
400
Jack Welch says the best HR managers are one part _______ and one part _______.
What are pastor and parent
400
The four managerial functions
What are planning, organizing, leading, controlling
500
The specific type of planning Under Armour did (while working with several running shoe developers at the same time with plans to release one design).
What is options-based planning
500
a reluctance to change strategies or competitive practices that have been successful in the past
What is competitive intertia
500
patterns of innovation over time that can create sustainable competitive advantage
What are innovation streams
500
According to Jack Welch, the question a mission statement should answer
What is "how do we intend to win in this business?"
500
Name 3 of Porter’s Five Forces that determine industry attractiveness
What are intensity of rivalry, threat of new entrants, threat of substitutes, bargaining power of buyers, and bargaining power of suppliers