Chapter 13
What is the definition of motivation?
The set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal.
What is leadership?
The process of influencing others to achieve group or organizational goals.
What is the decoding process?
The receiver translates the written, verbal, or symbolic form that can be recognized and understood by the receiver
What is the definition of goal specificity?
The extent to which goals are detailed, exact, and ambiguous.
What is the normative decision theory?
A theory that suggests how leaders can determine an appropriate amount of employee participation when making decisions
Face
In the "basics", what should managers do? (name 2)
ask people what their needs are, satisfy lower-order needs first, expect people's needs to change, satisfy higher order needs by looking for ways to allow employees to experience intrinsic rewards
What can leaders do when they have position power?
Leaders are able to fire, reward, and punish workers.
Hearing is the act or process of ____ sounds.
What are the two kinds of reinforcement schedules?
Continuous and Intermittent
What does strategic leadership require?
Visionary leadership
How can one on one communication be managed?
By choosing the right communication medium, being a good listener, and giving effective feedback.
What are the basic components of equity theory?
Inputs, outcomes, and referents.
What is quality requirement?
How important the technical quality of a decision is.
What helps managers avoid organizational silence and improve reception?
Anonymous company hotlines, survey feedback, frequent informal meetings, town halls, and surprise visits.