The Quality Movement
Deming's Way
Types of Information Systems
Alphabet Soup
Odds and Ends
100
The national award for quality established by the U.S. Congress in 1987.
What is the Malcolm Baldrige National Quality Award (or simply The Baldrige Award)?
100
Deming was sent to this country by the War Department in 1946.
What is Japan?
100
This type of information system tracks such things as materials, sales, etc.
What are operational-level information systems?
100
A small business in a single location would probably use this type of network.
What is a LAN (local area network)?
100
This is the term commonly used to describe mass-production systems.
What is an assembly line?
200
This quality philosophy comes from the Japanese word for "continuous".
What is kaizen?
200
The number of points or principles Deming espoused American industry to follow if it was to avoid being overtaken.
What is 14?
200
This type of information system helps middle managers control operations.
What are management-level information systems?
200
This term describes what is happening when a physician's office sends insurance claims using telecommunications.
What is EDI (electronic data interchange)?
200
If you divide a system's outputs by its inputs you calculate this.
What is productivity?
300
This is the name given to a set of international standards for quality.
What is ISO9000/9001?
300
Although he eschewed the title, Deming is often referred to as the "father" of this.
What is total quality management (TQM) or the total quality movement?
300
These are also referred to as executive support systems.
What are strategic-level information systems?
300
This term describes the digital transmission of financial transactions.
What is EFT (electronic funds transfer)?
300
This term describes raw, unprocessed facts or details of a firm's transactions.
What is data?
400
Philip Crosby is associated with this approach to quality.
What is zero defects?
400
Containing the ideas that jump-started the quality movement in the U.S., this is the name of the book Deming published in 1986.
What is Out of the Crisis?
400
These systems attempt to integrate all facets of an organization's business.
What are enterprise resource planning (ERP) systems?
400
This term describes programs and systems that simulate an ability to think.
What is AI (artificial intelligence)?
400
This term describes the entire sequence of activities involved in delivering a finished product or service to the end-user.
What is the supply chain?
500
The number of defective parts per million for an organization that has attained Six Sigma level.
What is 3.4 (or less)?
500
He is the engineer and statistician upon whose work Deming built his ideas.
Who is Walter Shewhart?
500
Data mining would be an example of this type of information system in action.
What are knowledge-level information systems?
500
This term describes an approach to eliminating waste and inventory in manufacturing.
What is JIT (just-in-time)?
500
This describes a process for producing small quantities of a variety of specialized items.
What is a job-shop production process?
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