Management
Coordinating people and other resources to achieve the goals of the organization.
What is Management
Authority and decision making concentrated in the upper levels of the organization
What is Centralized organization.
Within a narrow span of management the manager has _____ subordinates.
What is few.
Behavior that is rewarded is likely to be repeated.
With this theory McGregor found that employees dislike work and need direct supervision.
What is Theory X
This broadest plan for developing major policy setting and decision making is developed by top management
What is strategic plan
The activities involved in acquiring, maintaining, and developing an organization’s human resources
What is Human Resource Managers
The process of providing reasons for people to work in an organization’s best interests
What is Motivating
A systemic procedure for studying jobs and to determine their various elements and requirements.
What is Job Analysis.
Employees are motivated to achieve goals they and their managers establish together.
What is Goal-Setting Theory.
A plan that outlines alternative courses of action.
What is contingency plan
The ability to think in abstract terms
What is conceptual skills
A common characteristic of a centralized organization is
What is decision making by a few top-level managers.
Lines of authority in a matrix structure move both _________.
What is down and across.
A motivation technique that provides employees with more variety and responsibility in their jobs.
What is Job Enrichment.
Statement of the basic purpose that makes an organization different from others.
What is Mission
A structure in which authority flows through groups and individuals
What is matrix structure.
The line of authority extending from the top to the bottom of the organization is known as the
What is Chain of Command
The act of distributing part of a manager's work and power to workers is called
What is delegation
The conclusion was that human factors are at least as important to motivation as pay rates.
What is the Hawthorne Studies.
A manager evaluating and regulating ongoing activities to insure goals are achieved is in the process of __________ communication.
What is interpersonal
The systematic shifting of employees from one job to another.
What is Job Rotation
The steps in the delegation process
What is (1) assign responsibility, (2) grant authority, (3) assign accountability.
Improving customer satisfaction, increasing employee participation and creating an atmosphere of continuous quality improvement.
What is Total Quality Management
Compensation system under which employees are paid a certain amount for each unit of output they produce.
What is Piece-rate System