The Roles Managers Play
Every manager must perform some ceremonial duties.
Figurehead role
Managers evaluate and take corrective action concerning the allocation and use of human, financial, and material resources.
Controlling
Division of labor
Ancient Greeks
To protect your time and energy
Boundaries
Celeste Headlee's tedx video regarding interview skills.
Celeste Headlee's, "10 Ways to Have a Better Conversations"
Scanning the environment for information. A good portion of this information arrives in verbal form, often as gossip, hearsay, and speculation.
Monitor
Changes in the business environment and monitor business indicators such as returns on equity or investment, economic indicators, business cycles, and so forth.
Environmental Scanning
Standardization
Romans
Triangulation
Brene Brown's 2-minute video
Sympathy versus empathy
Pass privileged information directly to subordinates
Disseminator Role
Some managers make use of their technical expertise to solve internal problems, acting as inside consultants for organizational change and development.
Internal Consulting
Accounting, corporations, multinational corporations
Italians
Culture
Are you a Leader?
to improve the business, adapt to changing market conditions, and react to opportunities as they present themselves.
Entrepreneur Role
Managers get involved in planning, scheduling, and monitoring the design, development, production, and delivery of the organization’s products and services.
Monitoring Products and Services
Writing and trade
Sumarians
Seven Characteristics of critical thinking and how they fit into the five steps.
Personal Problem solving
Four Forms
Communication
budget allocations, labor and collective bargaining agreements, and other formal dispute resolutions.
Negotiator
Certain managers are involved in direct contact with customers and potential customers.
Customer Relations and Marketing
Division of labor, coordination and span of control
Ancient Egyptians
Speaking to another person when stakes are high, emotions are involved and there is an issue at stake to solve.
Crucial Conversations
16 Questions to Identify Listening Skills
The Listening Quiz