Magement vs Leadership
What is one key difference between management and leadership?
Management focuses on processes, leadership focuses on people.
What are the 3 Cs of communication?
Clear, concise, and complete.
What should every professional email include?
A subject line, greeting, body, and closing signature.
What is the '10-20-30 Rule' in presentations?
10 slides, 20 minutes, 30-point font.
What is the first step in managing change?
Recognizing the need for change.
Which role is more likely to inspire change: a manager or a leader?
A leader.
Why is active listening important?
It ensures mutual understanding and reduces miscommunication.
Why avoid all caps in email?
It appears as shouting and is unprofessional.
How can you engage your audience?
Use stories, questions, or visual aids.
Why do people often resist change?
Fear of the unknown or loss of control.
Who sets vision: a manager or a leader?
A leader.
What’s the best way to clarify a vague instruction?
Ask follow-up questions or paraphrase to confirm understanding.
How quickly should you respond to an email?
Within 24 hours, or sooner if urgent.
Why is practice important before a presentation?
It builds confidence and ensures smooth delivery.
Name a popular change management model.
Kotter’s 8-Step Change Model.
How does leadership approach risk compared to management?
Leaders are more likely to embrace risk, managers try to mitigate it.
How can body language impact communication?
It reinforces or contradicts verbal messages.
What does 'Reply All' do?
Sends your reply to everyone on the original email.
What’s one tip for using PowerPoint effectively?
Keep slides simple with minimal text.
What role does communication play in change management?
It helps explain the ‘why’ and builds support.
Is leadership or management more effective in times of Organizational change or crisis.
Leadership
What role does feedback play in communication?
It ensures the message was understood as intended.
When should you use BCC?
When emailing a large group to hide recipients' addresses or for discretion.
How do you handle difficult questions during a presentation?
Stay calm, answer if you can, and follow up if needed.
How can leaders support employees during change?
By listening, providing resources, and encouraging participation.