Human Relations
The way a company manages people, jobs and communications so that work can be performed.
What is organizational structure.
This refers to our ability to communicate clearly, maintain good relationships with others, work well in teams, and manage conflict.
What is relationship management?
Belief in yourself and your abilities.
What is self confidence?
The body’s ways of responding to a demand.
What is stress?
The direction of communication when a middle operations manager is talking to the Chief People Officer.
What is diagnal communication?
These are priciples or standards that a person finds desirable.
What are values?
Effect on worker satisfaction using psyc, soc & other human relations aspects to understand the organizational environment.
What is the Behavioral Science Approach?
Abilty to understand general cues athat may affect others around us.
What is social awareness?
Areas include the open area, blind area, hidden area and unknown area.
What is the Johari Window.
Positive stress to help us achieve at a higher level and challenge us.
What is Eustress?
Substitution of appropriate nonverbal communication for nonverbal communication one may want to display.
What is masking?
This is a model that focuses on six steps to ethical decision making. The steps consist of stop and think, clarify goals, determine facts, develop options, consider consequences, choose and monitor/modify. .
What is the Josephson Institute of Ethics Model?
The result of worker productivity increasing regardless of the environment, as employees received attention and felt cared about.
What is the Hawthorne Effect?
Denial-Resistance-Exploration-Commitment
What are the steps people go through when change occurs?
How your self-esteem is reflected in the way you treat others.
What is projection.
When an employee feels he or she has little control of his or her own work due to excessive control of work details by a supervisor
What is micromanagement?
A type of listening that happens when we are focused on sharing our own point of view instead of listening to someone else.
What is competitive (or combative) listening?
This approach is when making ethical decisions, we should try to benefit the community as a whole
What is the common good approach?
One trait is liked, therefore everything is desirable.
What is the Halo Effect?
A strategy to use when setting goals.
What is SMART philosophy?
How you think others view you.
What is self-image?
Long hours, high demands, unfair treatment, micromanagement are reasons for this.
What is workplace stress?
This individual gets excited/doesn’t want details.
What is an expresser?
Someone who informs law enforcement of ethical or illegal violations.
What is a whistleblower?
Recognizes that an organization employs not just someone with skills but rather the whole individual.
What is the Total-person approach?
A form of social intelligence that involves the ability to monitor one's own and others' feelings.
What is EQ or Emotional Quotient.
Confidence to carry out a specific task.
What is self-efficacy?
These people tend to be impatient, aggressive, and have a sense of time urgency, and the desire to achieve recognition and advancement.
What is Type A personality?
This noverbal cue stops communication or shows to keep speaking.
What is a regulator?
This is the third level of ethical issues. This includes things like pay and how employees are treated.
What is internal policy issues?