Patient Perspective
Protecting patients against unethical and illegal acts describes ___
A. Nursing
B. Nursing advocacy
C. Nursing policy development
D. Nursing duty-of-care
B. Nursing advocacy
In today’s healthcare environment, where financial realities play an important role in health services decision making, it is vital that managers at all levels understand the ___, which is an examination of the business’s financial statement by an outside party
A. Financial audit
B. Financial statement audit
C. Financial standards audit
D. External audit
D. External audit
In change management, it is often said that the leaders ___ people through good times and __ them through bad times.
Lead; manage
Control; coordinate
Manage; lead
Manage; control
Lead; manage
The safeguards that are implemented to ensure that facilities, equipment, and patient information are safe from damage, theft, or unauthorized access are known as ___ safeguards
administrative
security
privacy
protection
security
The U.S. healthcare system is unique in that ____ insurance is dominant over ___ insurance
private; public
small scale; monopolized
government regulated; market controlled
malpractice; accident
private; public
The cost of a product or service is __ to its perceived quality
A. Directly related
B. Indirectly related
C. Inversely related
D. Correlated
A. Directly related
This budget is prepared at multiple levels within the organization and for different time periods, typically organized around cost and profit centers.
A. Operational budget
B. Expense budget
C. Revenue budget
D. Flexible budget
A. Operational budget
The first wave of quality improvement initiatives in health care management were implemented through ___
Kaizen initiatives
Total Quality Management (TQM)
Lean Production
Six Sigma
Total Quality Management (TQM)
The __ is a code used by private and government insurance to determine insurance reimbursement.
CPT
DRG
ICD
SWP
CPT
The ___ are to prevent anticompetitive business practices that could hurt consumers.
antitrust laws
certification standards
mission statements
Joint Commission standards
antitrust laws
One area where change is inevitable in healthcare organizations in the context of better patient outcomes is in___
A. MCOs
B. Younger patients
C. Information technology
D. Climate change
C. Information technology
Choose the term that describes best the type of costs in a facility that will remain constant and not be influenced by volume of patients
A. Variable costs
B. Semi-fixed costs
C. Fixed costs
D. Overhead costs
C. Fixed costs
When leading physicians in change, which is the step for leading change that involves modeling the change?
Establish a sense of urgency
Create the guiding coalition
Communicate the change vision
Empower broad-based action
B. Create the guiding coalition
Nurses often work with ___ for their patients.
electronic prescribing (ePrescribing)
electronic billing (Billing)
electronic transcription (Transcription)
unconcern
electronic billing (Billing)
___ compares two or more different methods for preventing, diagnosing, and treating heath conditions.
Evidence-based medicine
Patient-centered outcomes
Longitudinal research
Comparative effectiveness research
Comparative effectiveness research
The Institute of Medicine developed a framework around six aims for healthcare organizations, yet the most important one for defining quality states, ___
A. Avoid harm to patients from the care intended to help them
B. Provide care that is respectful of and responsive to individual patient preferences, needs, and values
C. Avoid waste of equipment, supplies, ideas, and energy
D. Provide care that does not vary in quantity because of personal characteristics of gender, ethnicity, geographic location, or socioeconomic status
B. Provide care that is respectful of and responsive to individual patient preferences, needs, and values
The primary remedy for the federal government to recoup improper of fraudulent claims is through the ___
A. Anti-kickback statute (AKS)
B. Stark self-referral laws
C. Health insurance portability and accountability ac(HIPAA)
D. False Claims Act (FCA)
D. False Claims Act (FCA)
In Lewin’s Three-Step Change model, the steps of establishing new equilibrium of behaviors is called___
Planning
Unfreezing
Moving
Refreezing
Refreezing
One important focus of medical informatics management is the ____of health information systems, so that the results of one system are immediately available to the others.
separation
integration
Inoperability
elimination
Inoperability
Douglas McGregor's Theory X states that ____
people have a desire to understand their world and control their environment
employees are creative and competent
smokers justify continued use by eliminating responsibility
employees are unintelligent and lazy
employees are unintelligent and lazy
The vision for the future in the domain of patient safety from a patient perspective is __
A. Safety education that encourages family participation
B. That patients are encouraged to remain uninvolved in their healthcare decision
C. That patients are encouraged to rely on their healthcare provider for information
D. That patients are encouraged to remain at home until absolutely necessary to be hospitalized
A. Safety education that encourages family participation
Which one of these forces is the most important to the community in which the health care organization resides because it predicts chances of survival in the current competitive climate and beyond?
A. Operational management
B. Human resources management
C. Financial management
D. Strategic management
D. Strategic management
Who is NOT a theorist of the McKinsey 7-S Model?
Robert Waterman
Tom Peters
Daniel Katz
Richard Pascale
Daniel Katz
The ___ is the infrastructure that would allow communication between regional information organizations (RHIOs).
National Health Information Network (NHIN)
Global Health Information Network (GHIN)
State Health Information Network (SHIN)
Local Health Information Network (LHIN)
National Health Information Network (NHIN)
Choose the federal law, enacted in 1946 to allocate funds to build, expand, and modernize community hospitals and other health care facilities.
The Health Maintenance Act
Title XVIII of the Social Security Act Amendments
Hill-Burton Act
Health Insurance Portability and Accountability Act
Hill-Burton Act