Microsoft office outlook
COMMUNICATION
NETIQUETTE
100
is a powerful organization tool used to mange emails, appointments. calendar, Tasks and contacts as wells as making reminders and tracking activities.
what is Microsoft oulet
100
LISTEN BY SHOWING YOU CARE AND LISTEN TO INSTRUCTION
What is LISTEN FIRST
100
AVOID DEFERENCE AND BE KIND
What is be kind and positive
200
customize favorites and lists of all the email folders
What is a navigation pane
200
take pauses when talking yo someone
What is breathe
200
call people by proper name
What is use of language
300
gives you a preview of the selected message
What is reading pane
300
use first person when referring to yourself
What is say "I"
300
respect copy right and avoid plagiarism
What is respect intellectual property
400
this area show the calendar of today with a list of upcoming appointments and tasks
what is TO Do Bar
400
avoid blame, judgement, denial of responsibility
What is avoid blame
400
if your upset give your self 24hrs before responding
What is anger at work
500
send when email is complete
What is press
500
when talking to someone on something problematic avoid conclusion start with facts
What is separate facts from opinion
500
respect privacy of others
What is don't forward email without permission
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