SLA Standard
What is the SLA for a Task creation to CM?
up to 3 buisness days
Mike wants to change their schedule because it conflicts with their school schedule. They want to be accommodated.
ERC (School Accommodation)
Is pregnancy leave paid?
Yes
2 pieces of information need for a complete document for CFFM:
-Name of employee
-Family member name and relationship to employee.
-Certification of a serious health condition or impairment.
-Duration (start and end dates required)
-Doctors information (doctors name, stamp etc...)
-Frequency and duration.
Are employees required to submit a release note from an HCP?
No
It takes up to 1 business day for an SLA in which scenario?
Pregnancy, Bonding and Adoption or
Foster Care
Lisa wants a few days off since they are going through a divorce and needs to find a new place to live.
PLOA
What is the elimination period for STD?
There is a 7-day waiting period for STD from the first day of leave. This means that the disability payment will begin on the 8th consecutive calendar day of an approved disability.
What is a complete document for Crime leave?
No document is needed.
What are the two types of medical release notes?
-FDR
-Return to work with restriction/Modified Duty.
What is the SLA for a Military request?
Up to 2 Business days.
Jason's wife was injured in the line of duty. They need 2 months off to take care of them. They are a full-time employee with 2 years in amazon.
Military Leave
What Class employees are eligible for pregnancy benefits?
All Blue badge employee who are considered full time F and R.
What are 4 pieces of information needed for a complete document for EOHC?
-Names of employees
-Date of birth
-leave start and end date (next office visit)
-Description of medical reason.
-Diagnosis or ICD 10code (for STD only)
-Treatment plan
-Doctors information
Do we need a new document if an FDR documentation date is within 45day?
No new document is needed.
Uploading documents via self-service SLA is?
May take up to 24 hours.
Danicia injured their hand while fixing their car their doctor told them they will need to be out 3 weeks.
EOHC
What is the Military Differential pay?
Amazon provides the benefits of up to 52 weeks of Military Differential pay (MDP) to eligible employees per military leave event.
What document information is needed for a state leave?
We do not determine a complete document for state leave approval, the DLS team will evaluate this.
Employee wants to return to work on their scheduled work date. Are we required to take any action?
No further action is needed, ask the employee they can return to work on their next scheduled shift.
General document review for all other cases?
Up to 3 business days.
James needs a couple of days off to relocate temporarily due a domestic altercation.
Crime Leave
Can I get pay while on a PLOA?
Personal leave is unpaid unless employee has available paid time off that they would like to add.
Name 3 information needed for a complete document for PLOA?
No documents needed.
What is the definition of ARTW (Actual Return to Work)?
The date the employee returned to work.