Which are the working hours for HUB/ACT/APT? Explain the process in case we need to contact them outside of working hours.
Monday - Saturday
Sunday
After hours process:
Which are the Common Recovery Options for resolution?
Which is the process to cancel a pending or accepted intercept?
What is the correct process in case we are not receiving assistance from the Escalations list in the GBS phone directory?
Explain the process for "Hazardous Materials Hold Shipper Error" Use CEC to locate the information.
What is the process when "Manifest contains an invalid destination postal code " message appears?
select Ok to go back to the main tracking page in IVP
Which is the correct order to contact any manager?
What is the correct process when the tracking number is not reflected in UPMA and does not have SOP? Use CEC to locate the information
What is the process when "Manifest Information Not Available. Package not eligible for Intercept" message appears?
What is the correct process when contact information is missing in the GBS phone directory and the SLIC does not appears in the GPD?
In which cases is necessary to complete the
Final Disposition process? Use CEC to locate the information.
late by time and late by day delay
Which intercepts cannot be canceled once the intercept is completed?
The UPS Proactive Response Intercepts, Return To Shipper & Saturday RTS
What is the correct process when contact information is missing in the GBS phone directory and the SLIC appears in the GPD?
How can we cancel a roadie courier order?
Which intercepts can be modified once the intercept is completed?
The UPS Premier Intercept, Return to Shipper