Goals that are specific, measurable, aligned, realistic, and time-bound
What are SMART Goals
100
Use power to advance the goals of the organization
What is Institutional power
100
The intermediate between assertiveness and cooperativeness in an attempt to obtain partial satisfaction for both parties is this type of response
What is COMpromising
100
Correcting someone’s behaviour or delivering negative feedback
What is Supportive communication
200
A strategy managers adopt, in which individuals get opportunities to succeed in small ways
What is a Small-win strategy
200
Source of personal power used: charisma, agreeable behaviour and physical characteristics
What is Attraction
200
The two-dimensional model of conflict behaviour focuses on collaborating, compromising, forcing, avoiding and this form of cooperative conflict management approach
What is AcCOMmodating
200
The emotional and physical state in which a person is agitated and inclined to strike out
What is Defensiveness
300
The opportunity to complete a whole task
What is Task identity
300
Individuals abilities and competencies
What is Human Capital
300
The responder-problem identification is a four step process designed to help deal with someones issues or _______, and to show how to shape the initiator's behavior so you can have a productive problem-solving experience
What is COMplaints
300
By using this form of "e" technology you can enhance information flow and the sharing of knowledge
What is E-mail
400
The assignment of work to other people, and is an activity associated with all managerial positions
What is Delegation
400
An influence strategy through which manager uses bargaining as a tool for exacting a subordinate’s compliance
What is Reciprocity
400
Differences between the goals and responsibilities assigned to an individual and what the individual would rather be doing is this source of conflict
What is Role inCOMpatibility
400
Focusing on problems and issues that can be changed rather than people and their characteristics
What is the Problem-oriented attribute of supportive communication