Administrative
What are the security check questions - list 3
clients full name
DOB
Address
Lodging provider
Claim number
What is the first recovery stage under SCS?
Getting Started
Name two agencies that can submit an ACC45
DHB
GP
Physio
Dentist
What do you need to do, if you identify a physical injury diagnosis on the claim you have been allocated?
You need to split the claims
What do you need to remove in the verification email to the client before sending it?
the client's full name
What is the name of the assessment that can help us to confirm incapacity?
Functional Assessment
What is the purpose of the delegations schedule?
it helps clarify what approvals each role can and cannot make
To help determine what your delegation level is, and who to speak to if not.
If a schedule event occurred prior to the lodgement of a previous claim, would this be considered a duplicate?
yes
How many attempted calls (in total) should you make with a welcome conversation?
5
List two services that we can consider under social rehabilitation
Taxis
home help/childcare/personal care
Rongoa Maori
Residential treatment
SRNA
List four of the eligibility criteria for LOPE
Has a covered injury
incapacity to work due to s3
under 18 at DMIS
Over 18 at date of application
No earnings over the min rate during period requested
Not in full time study
When can you approve a Specialist Cover Assessment without clinical guidance?
when there are only one or two 'standard' diagnoses
the assessor has outlined a clear, plausible, and logical causal link to the s3 event
When no financial compensation has been requested
The recommendations for cover and treatment appear reasonable and within the usual parameters of this type of claim
How do you opt a person into MyACC
Through the indicators tab on the claim record
List two modes of transport that we can support a client with their injury related travel needs?
Public Transport
Taxis
Petrol reimbursement
What two questions would you ask the client to understand their need for taxi transport? and one question to ascertain if that need is appropriate.
Why do they need support with travel?
Where are they travelling to?
Do they have any natural supports?
How do they usually get around?
What are the 4 different supporting services LPs can use during the pre & Post cover services?
Social Work
Active Liaison
Family and Whanau
Cultural Advise
What is the name of the form that you need to complete to send with the written guidance for LOPE
ACC6217 Backdated incapacity
rationale and referral for interest
on late payment of weekly compensation
What are four vocational services you can refer a client to support their return to work
PTE, BTW, SAW, IMA, IOA
What is the definition of a mental injury, as outlined in the act?
It has to be a clinically significant behavioural, cognitive, or psychological dysfunction.
Name two other mental injury type claims that we can cover under ACC! One is MICSA (mental injury caused by sexual abuse)
MICPI, WRMI and TIMI