QA
What is a 999 package?
Give one example
Pkg that has something wrong with the address
Contractor assigning address to multiple vans
What do you scan a package after leaving a voicemail for the recipient that has a bad address?
33/52
A customer wants to pick it up at the warehouse, what do we scan it?
15
97
Hazmat inac/Miss Doc
What goes to overgoods?
Give me two examples
Missing labels
Loose items
Refused by shipper and recipient
Give two examples of HOT and COLD QA
HOT- missing apt/suite, tape ups/ simple repacks, intercepts, relabels, VAU, and appt pkgs due today
COLD- OB, damages (contents damaged), closures, rts, and overgoods
What are the main methods to search for a 33?
Give two examples
FAST, google, calling the recipient and calling the shipper
You’re given an 02 with a “Bad zip code” at 9:35, you correct it at 9:45 and all drivers are gone. There is no one that can take that package out for delivery that day.
What is the correct scan?
33/94
05
Counter delivery
What app do you use for overgoods?
Recovery App
When do we trash a package?
Give two examples
Completely damaged with no possible way of saving it
Glass
No contents within the package
Why do we 35 a package?
Give two examples
3 attempts made with doortags
AC made already and the address is still wrong
What do with HAL (hold at location) pkg that is expired?
RTS
17
Misdelivered package picked up
What Items Can Be Donated?
Give me 3
Shampoos, conditioner, body soap and lotions
Detergent
Bottled water, Gatorade, sports drinks, Ensure
Loose paper (Full case paper products are to be forwarded to PRR
Kitty Litter, shelf stable pet food
Furniture that is Broken, but salvageable (i.e. scratch and dent, clean but NOT wrapped/sealed in original packaging
What do you do if PAL (vision label) is different from the actual label on the package?
Research the package to find the correct address, make sure you VAU, AC if it is needed.
What is the red shelf?
Any package arriving at the station that requires QA resolution for delivery address issues
All pkg are HOT QA for the first 24 after arriving at the station
When do we scan a package a 95 and what type of package does it have to be?
ONLY Express pkgs get a 95
95 when express needs DPR, RTS, or OB express
31
High value package in security cage.
Kettlebells, free weights, or weightlifting plates
How would you process these over goods?
Donate locally
What are the 3 types of CDO's?
Appointments, Date certains, Evening deliveries.
How often do we audit the cage?
Due to pkgs only be held for only a week, we have to do one once a day
Helps with cases and intercepts
When do we RTS a package?
Give five examples
Pkg is held for over a week/ Hold expired
Multiple barcodes and correct barcode cannot be determined
DPR says to RTS
Missing hazmat paperwork
Intercept request to RTS
No address label
Business is closed for extended time or permanently
Recipient refused the package
75
Held for Customs Clearance
What is the purpose of overgoods?
To have an inventory of all loose items
FedEx to auction them off to make money back
Customers can claim their missing items