CUSTOMER SERVICE
“What is the most important factor when dealing with a customer complaint?”
The most important factor is to listen actively and empathize with the customer.”
“What’s a benefit of an organized workspace?”
Increases efficiency and reduces stress.
“What is the shortcut for copying and pasting on a computer?”
Ctrl + C (Cmd + C on Mac).
The key you push to start slide show full screen.
What is F5?
A basic unit of a PowerPoint presentation.
What is a Slide?
“What should you do if you don’t have an answer to a customer’s question?”
What is animation?
List three benefits of having an organized workspace
What is Transition?
“What is the function of a CRM system in customer service?”
What is a theme?
The best way to get a slide show to stop is to push this.
What is the ESC button?
To create a new presentation you can use a ________________. A file that contains the styles in a presentation and is saved on your system or Microsoft Online.
What is a template
"List three techniques for handling irate customers.”
What is slide handouts?
“Describe a system for efficient filing.”
Create categories, use clear labels, and set up a regular decluttering schedule.
Explain the importance of cybersecurity in handling customer information
Protects privacy, prevents data breaches, and maintains trust.
“When might you use root cause analysis?”
When there’s a recurring issue that needs a permanent solution.
You want to preview only one slide you go to slide show tab and click ________
What is from current slide.