FCR Terms
Member Homework
Hot Tips
Goals and Stats
What's Missing?
100

What does FCR stand for?

First Call Resolution

100

A member calls and needs their provider to send in a referral to a neurologist. The representative advises the member to call the provider to request the referral. Did the rep give the member homework?

Yes

100
Related fonts, colors, styles, and effects applied to entire document
What is theme?
100
The blank area between the text and the page
What is margin?
100
A grid made up of rows and columns of cells
What is a table?
200
What indicates where text appears as you type?
What is the insertion point?
200
A text or graphic that when clicked "jumps the viewer to a different location or program
What is a hyperlink?
200
Word Feature that allows you to copy all the format settings applied to selected text to other text
What is painter?
200
Text or graphic that appears at the bottom of every page of the document
What is footer?
200
Lists data alphabetically or sequentially
What is ascending?
300
Special characters that appear on your screen but do not print
What are formatting marks?
300
Command used to remove text from a document and place it in the Clipboard
What is cut?
300
A unit of measurement equal to 1/72 of an inch
What is a point?
300
A grid of columns and rows that you can fill with text and graphics
What is a table?
300
Combining adjacent cells into a single larger cell
What is merge?
400
Appears faintly above text when you first select it, contains commonly used commands
What is the mini tool bar?
400
Command used to insert text stored in the Clipboard into a document
What is paste?
400
An image that is inserted as part of a line of text
What is an inline graphic?
400
A parenthetical reference in the documnet text that gives credit to a source
What is a citation?
400
A cell address composed of a comlumn letter and row number
What is cell reference?
500
Formatted document that contains placeholder text which you replace with your own
What is a template?
500
Feature used to suggest synonyms for worsd
What is the thesaurus?
500
A point on the horizontal ruler that indicated the location at which to align text
What is tab stop?
500
A formatting mark that forces the text following the mark to begin at the top of the next page
What is a manual page break?
500
An object or table inserted in a table cell
What is a nested table?
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