Building A Team
Who should review applications in Taleo DAILY?
The Management Team
How many people are needed to change a light bulb?
Two!!
Where can the Visual Standards Manuals, gameplans/floorplans/planograms be found?
Open Access
What are the four types of golf fittings?
Iron, putter, driver, and full sets.
When does the schedule auto populate?
Wednesday at 12am
Are you able to interview and hire an applicant who receives a “Not Recommended”?
YES!!!!
Shrink provision is based on an average shrink rate across this span of time
Prescreens can be completed by who?
Leads, AA, ASM, SM
Where can the Brand Standards manual be found?
Facilities page on DSGN.
Utilizing side hangs and extra 4way bars are what type of inventory standards?
High Inventory Standards
How many levels of bike certification are there?
Three (Inspector, builder, Tech)
Who is responsible for writing the schedule?
Store Manager
When must the WOTC document be completed?
Day of the interview.
What is the number one expense on the P&L?
Cost of Merchandise
How many days do Part Timers and Full Timers have to enroll in benefits?
Part Timers have 31 days
Full timers have 61 days
Where can you find the approved paint colors for your store?
The Facilities Page under SOP.
Utilizing face outs and half folds on tables, are considered what type of inventory standards?
Low inventory Standards
How long is bike paperwork retained for?
3 Years
How many different variations does WFM generate to make sure the schedule settles on the most accurate?
100 different variations
Sterling background checks are required for who?
Leads, CSS, Managers, Lodge Teammates (stores with firearms) Not AA's unless they have keys
What is the equation that determines Gross Profit?
Revenue - Cost of Goods Sold
What is the timeline an I9 must be completed within?
72 hours of hire.
How long do you have to close out a work order once the service has been completed?
10 days.
What is an accessible pathway to be ADA compliant?
36'' wide and 80'' high
Who do you partner with to plan an event or shop weekend?
Community Marketing Manager (CMM)
What are the three stages of schedule building?
Planning, Building, and Validating/Posting
Who is responsible for making the hiring decisions for different departments?
The ASM's are responsible for their departments
What is the most controllable expense on the the P&L?
Payroll
What is the SAR technique during an interview?
Situation, Action, Result
When can work orders for lights be placed?
A ballast is out, more than 6 track lights are out, or if the lights are too high to be reached
What's the required adequate turning space?
48” turning space
What reports can be used to make merchandising decisions?
Styles reports and Fast sellers
Hours Budgeted are driven by what?
Sales forecast, minimums, sales per labor hour, and operational tasks.
How often does the minor hiring audit need to be completed?
Once A Month
What is the equation that determines store contribution?
Gross Profit - Expenses
What are the 3 stages of onboarding?
Orientation, Customer Experience, and Department Training.
When Stanley does their annual inspection, what kind of agreement is that?
Service Agreement
Which document shows detailed direction specific to product placement on a fixture?
A Planogram
Where on DSGN can you find to enter a re-grip service for Golf?
Yourservice Golf - While you wait
Where can you analyze your coverage by department by hour?
Coverage Graphs
What is the name of the third-party we use for our ethics hotline?
NAVEX.
Is the the freight and distribution line considered a Direct or Allocated cost?
Allocated
While conducting an interview, what type of questions should you focus on? (Hint: not theoretical or leading questions).
Behavioral Questions.
Which expense CANNOT be charged on the Corporate Card?
Office supplies
What form do we use to request specific product?
Merchandise Issue Forms (MIF)
What departments have visual standard manuals?
All Departments
True or False: Scheduling Effectiveness for the current sales date can be found on Intera.
FALSE
What are the 3 stages of sales leader onboarding?
Sales leader, High Potential sales leader, and Key Carrying sales leader on boarding.
Where does NSPP money show on the P&L?
Non-Merchandise Sales
What are the 3 types of feedback conversations?
Reinforcement, Developmental, and Corrective
Maintenance that requires a work order to be entered, is what type of agreement?
Non-Service Agreement
Would a carryover 4way be considered Art or Science?
Art
All retention time frames can be found where?
DSGN>RIM SOP.
What shifts need to be entered before the schedule auto generates?
Fixed Shifts/Patterns
What is the Performance Management Cycle?
Set Expectations, make observations, and conduct feedback conversations.
If you are questioning a charge on the P&L under expenses, which tab would you use to investigate?
Accounts Payable