Job Interview
The appropriate time you should arrive early for a job interview.
15 minutes
What is customer Service?
The support you offer customers before and after, they buy and use your products or services.
What is teamwork?
Teamwork is a group of individuals working together towards a collective goal in an efficient manner.
What is self advocacy?
The actions of representing one's self or ones views or interest.
What are coping skills?
Coping skills are activities or tactics you use when you're in a stressful situation.
After a job interview, you should wait to hear from them and not follow up. True or False
False
What are 3 customer service skills for success?
Active listening, problem solving, communication, patience, and adaptability.
"Talent wins games, but teamwork and intelligence wins championships" Famous quote from whom?
Michael Jordan
Name two strategies of self advocacy?
Self Awareness, self regulation, motivation, empathy and social skills.
True or False: Is completing my home work assignment a coping skill?
False
What dress code would be the best fit for an interview for an office job?
Business Professional
What should you say to customers that are approaching you?
Hello, how may I help you?
What are the 4 main elements of team work?
Communication, collaboration, conflict, and decision making.
True or False: People with disabilities have the right to receive reasonable accommodations.
True
What are three areas of ourselves we manage coping skills?
Mind, body and spirit
At the end of the interview, what is the best question to ask?
What is the culture like at the company?
If there's an upset customer how should you approach the situation?
Use reflective listening. Reflective listening is hearing and understanding, then letting the other know that he or she is being understood.
What is the main point of having teamwork?
Teamwork leads to better outcomes and effectiveness.
What are the three golden rules of Self Advocacy?
The 3 P's
Be polite, be prepared, and be persistent
True or False: Asking your manager if you can take a 5 minute break for a walk, a coping skill at work?
True
Should you disclose your disability during an interview or after you get the job?
After you are hired
A customer at Wal-Mart is returning an electronic device because it's damage and is upset. How would you use reflective listening?
I understand and aware your device is broken, I will make sure you get a refund or exchange.
What are the reasons of ineffective teamwork?
Poor communication, lack of motivation, poor job fit, lack of formal training and lack of employee engagement.
What is the most important key in self-advocacy?
The word SELF. In order to be successful you must understand your rights and responsibilities.
Listening to music and meditation is a good coping skill for what part of yourself?
Mind and Spirit