Workplace Health/Safety
Communication Styles
Letters, Memos, Emails, etc.
Customer-Service
Purchasing/Production
100
The primary reason that governments develop workplace health and safety regulations is to:
What is protect employees from injury and illness.
100
To be able to explain and defend their ideas objectively to others, individuals usually need to have ______________skills?
What is verbal?
100
What is signature?
100
Which is a characteristic of good customer service?
What is offering quality service?
100
By purchasing just the quantity of supplies that is needed, purchasing can:
What is minimize inventory investment?
200
When handling emergency situations, it is important for business employees to:
What is know what to do?
200
When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?
What is written?
200
The accounting department at the shoe store has not received payment from a customer. Which would be the best form of business communication to use in this situation?
In-person, Letter, Phone, or Memo
What is letter?
200
The primary reason customers give for not returning to a business is a lack of:
Parking, Courtesy from salespeople, or Merchandise
What is courtesy from salespeople?
200
Some businesses use an automatic reorder system to maintain an adequate:
What is inventory of supplies?
300
What is one of the first procedures to follow if business employees detect a fire in the facility?
What is Evacuate the premises?
300
What type of communication style is usually appropriate for evaluation or counseling interviews with employees?
Formal or Informal
What is Formal?
300
Why it is important to organize information before preparing a business report?
Purpose of the report, Cause of the problem, Know the target audience, or Arrange findings in a logical manner
What is arrange findings in a logical manner?
300
All calls coming into a business should end as pleasantly as possible in order to:
Leave callers with a good last impression or give information
What is leave callers with a good last impression?
300
Primetime Incorporated is a retailer of sporting gear. It sells 500 pairs of a specific Nike sneaker each day. Nike, the supplier, takes a week (7 days) to deliver the order. For what quantity should the inventory manager place his/her next order?
What is 3,500 units?
400
OSHA stands for?
What is Occupational Safety and Health Administration?
400
Jane had to write a letter of termination for one of her employees. Which aspect of business written communication is she using?
indirect, persuasive, or negative
What is Negative?
400
Which is a benefit of putting one's goals in writing?
What is it clarifies the goal?
400
When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, "My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number?" Dawn quickly answered, "Ms. Smith is in room 224. I will connect you." What did Dawn do wrong?
What is gave out a guest number?
400
Trey compares the prices offered by different vendors for the same goods and services. Which part of the purchasing process is Trey involved in?
What is bid analysis?
500
What protects employees from liability when they administer first aid to customers?
What is Good Samaritan Law?
500
Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?
What is a collaborator?
500
Terry is sending a letter to one of his most important clients about upcoming investment opportunities. He wants to make sure that he has included all of the important information that his client will need to make an investment decision. What professional characteristic is Terry concerned with?
What is complete?
500
The primary reason the business benefits when salespersons practice good customer relations is that it:
What is develops repeat customers?
500
Which question should be answered by the purchasing function?
What is How much merchandise should we buy?