Sterling Statuses & Screens
Status that order needs to be in to print a loading ticket.
Ready For Customer
BDC
Bulk Distribution Center
What does the acronym H.E.A.L. stand for?
Hear out the customer, Ease the tension, Act to Improve the Situation, Leave a positive impression
Alert generated when a financial transaction did not process
Payment Failure
3 examples of an order modification
change phone #, change delivery date, change delivery time
First screen when you login to Sterling
Quick Access
XDT
Cross-Dock Terminal
What are the names of the documents used to get step by step instructions on a task?
SOP/Standard Operating Procedures
What is the difference between an alert and a queue?
An alert is a message in Sterling about an order issues that requires resolution. A queue is a collection of alerts about similar issues.
Incorrectly/incompletely saving the changes made on an order.
Status when an order has physically left the XDT
Shipped
PTOC
Procurement Transfer Order Created
How do you navigate to the XDT Resources page?
Lowesnet > MyLowe’s Life > XDT Resources under Information menu on left.
Why are alerts important?
When worked proactively throughout the day, resolutions can be made for the orders that are otherwise in jeopardy of negative customer impact.
When should the Order Mod Hold Report be checked each day?
10am, 4pm
Screen that allows you search by PO#
Advanced Order Search
RDC
Regional Distribution Center
What is the difference between active and passive listening?
listen to understand is active, hearing words or situations with no interest in responding is passive.
Alert generated by vendor when item will not be delivered to customer by the promised date.
FTC Delay
3 things to check when reviewing the order before removing the hold?
date, tender, and status
What login information is used to sign into Sterling?
Sales ID and Windows password
What is the difference between an SOE and SOS item?
SOE are normally stocked items, SOS are special order items bought directly from the vendor.
Three ways to see if an order has an order mod hold on it
1. Hold link in "primary details" section of screen
2. Asterisk by order number in tab
3. Pop-up warning prompt when you open the order page
How do you know which alerts & queues to work each shift?
Ops. Supervisor will assign/delegate
What should you do if you have an modification hold on an order that cannot be worked?
Notify Leadership!