Customer Service
how well a product meets customer expectations
What is Quality
Understanding who you are, your values, strengths, and passions
What is self-discovery?
The glass is half full or half empty.
Are you an optimist or a pessimist?
A result you would like to achieve to improve your life.
What is a goal?
When a group of people collaborate to achieve a mutual goal.
What is teamwork?
how well a transaction meets customer expectations
What is Customer Service?
Practicing mindfulness or self-compassion
What is one type of coping skill?
the capacity to withstand or to recovery quickly from difficulties.
What is resilience?
the ability to use knowledge and skills to make effective and informed decisions about managing your money
What is financial literacy
A shaving mirror
a can of gas and matches
a water container
What are the top 3 items you need when lost at sea?
Seek Ways to Do it Better – steadily improving is a path to greatness!
What is one way to improve quality?
"I am safe. I can handle this."
What is a positive affirmation?
one of the most powerful tools you can use to build relationships, increase teamwork, resolve conflict, negotiate change and lead teams
What is listening?
One is something you plan to achieve. One is something you wish may happen.
What is the difference between a goal and a dream?
Situation/Target/Proposal
What is a method used for problem solving
Excellent customer service brings repeat customers while bad customer service can result in loss of revenue as customers refuse to return
What is one reason why customer service is important to employers?
Emotional. Situational. Relational. Internal.
What are the four types of triggers?
a conscious effort to truly understand the message someone is communicating to you.
What is active listening?
Specific, Measurable, Attainable, Realistic, Timeline.
What is the SMART Goal Method?
doing your job without excuses or complaint. It means taking responsibility for correcting errors and taking pride in doing your job well.
What does it mean to be accountable? Accountability
Job prospects: you never know who you meet that may be impressed with your excellent customer service skills
What is one thing customer service can do for you?
a card game designed to foster deep connections, emotional exploration, and vulnerability
What is “We’re not Really Strangers”?
“Changing how we think changes how we feel, and we choose the way we think. So, if we think like an optimist, we probably will be optimistic and if we think like a pessimist, we probably will be pessimistic."
What is a quote about attitude?
Bonus: quoted by Martin Seligman
This is used to document your credit history. It provides information on money that you have borrowed and a history of your payments.
What is a credit report?
Matching a job or activity to each team member’s strength can improve overall performance.
How to leverage each team member’s strengths?