General
What is our LOB?
Customer Service/Tech Support
Where is the Serial Number located?
At the back
What is the First Step for Units Below 14 cu ft?
Exchange
What is the first step for Dehumidifiers?
Exchange(RGA)
What is the first step for Portable Air Conditioners?
Exchange
How many Types of Refrigerators do we have?
5
What is the first Step for these units above 14 cu ft?
Service
(True or False)
It is normal for a Freezer to feel warm.
True
How many types of Dehumidifiers do we Manufacture?
2
What does the acronym "PTAC" stands for?
Packaged Terminal Air Conditioner
What Products are included in the Commodity Process?
Fans, Heaters, Microwaves And Vacuums.
(True or False)
Once the customer receives this product it can be plugged in and used.
False
(All must be correct)
Chest Freezer
Upright
Convertible
What is the first thing Customers should do when they receive a Dehumidifier?
Run for 24 hours
How many Types of Air Conditioners do we Manufacture?
5
What year was Midea Found?
1968
What is the last step of Warranty for these products?
Refund
How many types of Freezer Do we have?
3
What is the purpose of the Dehumidifier?
To remove moisture from the air.
What Does the term "BTU" Stands for?
British Thermal Units
Where is our Headquarters located?
Guangdong, China
(Yes or No)
Do all Refrigerators comes with a Drip Tray?
No
What are Two modes that can be selected on a Convertible Freezer?
Refrigerator/ Freezer Mode
What does P2 Error Code means?
Bucket is full or not in the proper position
What are the Names of the Units we Cover?
Window AC
Through the wall Ac
Portable AC
PTAC