Teller Line Audit
Do you always verify a change fund at the time it is received?
Yes
Does MIDFLORIDA Credit union offer an account that requires dual signatures?
No
Where is the robbery manual located in the branch?
Branch managers office
What year did MidFlorida open?
1954
What makes up the 2 halves of a typical Midflorida Branch?
Teller Line and Lobby
Do you transfer cash between Tellers, and if so what steps are followed?
NO
Can we open a business account for a corporation using the owner's Social Security Number (SSN)?
No
Do you know where the Automated External Defibrillator (AED) is located at your branch?
Yeah its over there
What is the name of the building we call the tower in Lakeland?
The Marble Arcade Building
Name three back office Department that Midflorida has
eBranch, IT, Mortgage, Help Desk, IT, Card Services, Etc.
If a non-member comes in to cash an on-us check, how do you verify the payee is not on the Office of Foreign Assets Control (OFAC) list?
Pull up OFAC through the internet links and type in the non-members name.
In the event of a deficient loan application, is it appropriate to require a spouse cosign?
The member has the option to ask the spouse, however Midflorida does not require the spouse to cosign.
What is the form you fill out when you place an exception hold on a check?
Notice of Delayed Availability
DAILY DOUBLE!!!
How many Midflorida branches are there?
63
Name 4 Retail positions that Midflorida offers.
Peak-time Teller, Full-time Teller, Relationship Banker, Teller Managers, Assistant Branch Manager, Branch Manager, Associate Manger
List 4 transactions that are posted directly to the general ledger.
ATM deposits, coin transaction, cash advance, branch fee income.
In what instances would you require a Taxpayer Identification Number (TIN) verification through the TIN matching Application?
If the TIN fails during IDV
What would you do if the ALL CLEAR signal has not been set when you arrive at the branch prior to the doors being unlocked for daily business?
Call the branch to ask if we are open on Sundays, if yes call 911. If no, remind employee to set the all clear signal and come in.
Who did Midflorida originally only accept deposits from?
Teachers
How long has Steve Moseley been our CEO?
Since 2022, three years
Describe the process of cashing a 15,000 dollar check for a non-member
Gather an ID, Make sure they have a profile including SSN, run the non members name through OFAC, call the maker of the check to verify, fill out a non member CTR, get a second for the cash, THEN cash the check.
How do you mitigate a failed response or No Report in Identity Verification (IDV)?
Verify Information by collecting documents from the memberon the failed response and check the override box type, enter the information you have collected, select continue to get an approval
What are 4 red flags to look out for when accepting a wire transfer?
Online dating, sending money to a long lost friend, purchases from craigslist or Ebay, Possibly being sent oversees.
What were Midflorida's original deposits stored in?
A shoebox
Who was the CEO before Steve Moseley? How long was he CEO for?
Kevin Jones, 29 years