Chapter 1
Where you set goals and strategically decide how to achieve them
What is Planning
Views employees as good, trustworthy, & productive
What is Theory Y
Employees, Owners & Board of Directors
Who are internal stakeholders
This process involves managers on all levels of the organization planning long term goals
What is Strategic Management
The 4 decision making styles.
What is Directive. Analytical. Conceptual. Behavioral.
Belief in one’s ability to complete a task.
What is self-efficacy.
Two or more freely acting individuals who:
1. Share norms
2. Share goals
3. Have a common identity
What are Groups.
Asking “What’s next?” at the end of a project.
What is Adjourning.
•Basing your impression of a person on a single trait
•Height
•Body image
•Weight
What is the Halo Effect.
Conflict that hinders the organizations performance.
What is Dysfunctional Conflict
Communication, self-motivation, leadership, responsibility, team work, problem solving, decisiveness, ability to work under pressure, flexibility, and negotiation/conflict resolution
What are soft skills
The father of Industrial Psychology
Who is Hugo Munsterberg
A systematic assessment of a company’s performance in implementing socially responsible programs
What is a social audit
Specific, Measurable, Achievable, Realistic, Timely
What are S.M.A.R.T. Goals
This explains how managers should make decisions.
What is rational decision making.
Understanding your emotions as well as others emotions.
What is emotional intelligence.
A small group of people working together with a:
1. common purpose
2. performance goals
3. mutual accountability
What is a Team.
When your group is concentrating on solving problems and completing assigned tasks.
What is Performing.
Tension people feel when they experience extraordinary demands, constraints or opportunities and are uncertain about how they are going to handle the demands, constraints or opportunities.
What is STRESS.
Benefits the main purposes of the organization and serves its interests where there is discussion about the issues with out fear, anxiety or perceived threat which leads to problem solving and decision making.
What is Functional Conflict.
The efficient and effective pursuit of organizational goals.
What is management
This philosopher said "The work process should be under the control of workers with the relevant knowledge versus managers acting as facilitators."
Who is Mary P. Follett
A vendor who provides raw materials, services, equipment, labor, or energy to organizations.
What is a Supplier
What the organization wants to become in the future
What is a Vision Statement
This bias adds up all the money spent on a project and states that because it is so costly the project cannot/should not be abandoned at any juncture even when data proves otherwise.
What is sunk cost bias.
Affective, Cognitive & Behavioral components.
What are the 3 components of attitude.
The process of getting oriented and getting acquainted with.
What is Forming.
The group now evolves into a team where they can set guidelines on what members will do together and how they will do it.
What is Norming.
When your employees experience:
Sweaty palms Restlessness Backaches
Headaches Upset Stomach
What are physiological signs of stress.
Clashes because of personal dislikes or disagreements.
What is a Personality Conflict.
What they implement directly affects employees, customers, and suppliers.
What are Middle Managers
New research from the UBC Sauder School of Business shows that even if they don’t get money, status or influence, people desire what?
What is power
The companies/organizations that join together to achieve advantages that neither can perform alone.
What are Strategic Allies
Day to day planning of accomplishing tasks in 1-52 weeks.
What is operational planning.
He studied how managers actually make decisions.
Who is Herbert Simon.
The organization, identification, and interpretation of sensory information in order to represent and understand the presented information or environment.
What is perception.
The group now evolves into a team where they can set guidelines on what members will do together and how they will do it.
What is Norming.
The emergence of personalities, roles, and conflicts.
•Testing of policies
•Subgroups form
•“How do we fit into the power structure?”
What is Storming.
Forgetfulness, Boredom, Irritability, Anxiety, and Depression is this type of stress.
What are psychological signs of stress.
Feeling inferior or resentment because you are comparing yourself to a team member who possesses something you desire.
What is an Envy Based Conflict.
Thinking analytically; seeing the big picture; understanding how everything works together
What are conceptual skills
The application of data such as statistics and computer simulations to manage people.
What is Quantitative Management
A situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal.
What is an Ethical Dilemma.
Contributions of a specific department in the organization that helps you break down and understand your strategy for the next 6-24 months.
What is tactical planning.
This bias classifies people or information based on observed or inferred characteristics.
What is Categorical Thinking Bias.
•Those people are pretty much the same.
•Ethnicity, race or Color
•Gender roles
•Age
What is stereotyping.
•Collaboration
•Trust
•Performance Goals & Feedback
•Motivation through Mutually Accountability & Interdependence
What is Building a Group into a High Performance Team.
Includes members from different areas within an organization, such as finance, operations, and sales.
•Work Team
•Project Team
•Long or Short Term Assignments
What is a Cross Functional Team.
Sleeplessness, Change in eating habits, and Increased smoking/alcohol/drugs are signs of what type of stress.
What are the behavioral signs of stress
We vs. Them – clashes among work groups, teams, and departments.
What is an Intergroup Conflict.