Ch. 1: Intro to Human Communication
What is considered a foundational building block of communication?
message
Both cognitive representation and categorization are types of...
organization
_____ ____ _____ is a branch of pragmatics that suggests that when people communicate, they do not just say things, they also do things with their words.
Speech Act Theory
Delivering hurtful messages in conversational interactions that might lead to conflict are an _________ part of life.
Inevitable, unavoidable, or synonym of these.
For college students, _____ is the primary communication activity that takes up 55% of your day between lectures, conversations with friends/family, and existing on campus.
listening
You _____ a message when you interpret the meaning being sent.
decode
The fairly stable perceptions we have of ourselves are referred to as...
self-concept
A doctor or a dentist uses what kind of touch at work?
Professional
_______ ______ refers to the tendency to believe that we see the world objectively and that those who disagree with us are biased or uninformed.
Naïve Realism
What stage of listening comes between understanding and responding?
Evaluating
The content meaning of a message contains both _____ and _____ meaning.
One’s _____ identity refers to how and to what extent one identifies with the social construction of masculinity and femininity.
gender
Ignacio wrote a poem for his girlfriend to celebrate their anniversary. Which function of language was he using?
Imaginative
We tend to behave more formally at a wedding than we do at a birthday party. This is a result of what element of contextual awareness?
Most behavioral differences regarding listening styles between men and women can be attributed to what?
What are the two elements of communication competence?
Appropriateness (which is defined as following the relevant rules, norms, and expectations for specific relationships and situations)
Effectiveness (which involves achieving one’s goals successfully)
Racial identity is based on what kind of identity groups?
social
Olfactics refer to communication functions associated with which sense?
Smell
Strategies for initiating a conversation, giving feedback to a colleague, or exiting a conversation are examples of conversational _____.
routines
Being a mindful listener requires which important element?
The desire to get the whole message (e.g. verbal/ nonverbal message and relational cues)
Name the four factors that influence our communication according to the Synergetic Model.
Individual forces, societal forces, culture, and context
Identify at least three ethical considerations for communicating about identities.
1) Whose identities are more, or less, valued
2) How language that denigrates or puts down others based on their identities can debase a person’s humanity and shut down open communication
3) The tendency to reduce others to a single identity category
Preston shows up late for his first day of work. In terms of nonverbal messages that Preston has sent, which type of behavior has Preston violated of his new boss’s expectations? In other words...what nonverbal rule did he break?
Chronemic
What are two ways that perspective taking is important for conversational interactions?
1) It improves our ability to understand others’ conversational contributions.
2) Perspective taking allows us to frame messages in ways that are clearer and more meaningful to others.
What is the difference between task-oriented listening style and the analytical listening style?
The task-oriented listening style focuses on the substance of the content.
Analytical listeners, on the other hand, tend to wait until they have heard the whole message before they begin to process that message.