Random Trivia
In the 1997 movie "Titanic", how did Jack get tickets to get on board the Titanic?
A card game
What should you do if you are running late for work or calling in sick?
Call the attendance line.
I want to modify my parenting plan. What case type is this?
Family Law
How do you make an outbound call?
"Are you with an answering service?"
I am the receptionist for the office. How may I help you?
The TV show Seinfeld is about what?
Nothing
What is the highest graded area on the QA surveys?
What would a traffic ticket/DUI fall under?
Criminal
**Any time someone is facing charges, it is criminal**
What is a disposition?
A "receipt"
"I just BARELY missed a call from the attorney."
Check to see if they accept judgement calls. If they do try that line!
Which game do they play in "The Office" on the "Ryan Started the Fire" episode?
Desert Island
What do you do when you need to go to the bathroom?
Change status on the FOP to "Bathroom"
What type of law is creating a trust?
Estate planning
What do I need to do at the beginning of every shift?
1. Log into nCall
2. Open the FOP
3. Queue in
"I received a letter..."
What is the proper name of a female donkey?
Jenny
Where can you check your Client Complaints, Compliments, and QA scores?
Zoho People
Contested they are not agreeing. Uncontested they are in agreement to the terms.
How do I handle Spanish calls if I am not a bilingual LIS?
Say "Un momento por favor" and select the Tres Spanish option in the dial dropdown or under Speed Dials
"I am standing outside the office and the door is locked. Can you let me in?"
"I am sorry. I am not in the office at the moment. Let me see if I can reach someone who is."
What are the two fruit juices in a cosmopolitan?
Cranberry and lime
DAILY DOUBLE!
What are our 6 Bettieisms?
Figure it out and get it done, ABC, do the right thing even when it's hard, be a goal digger, focus on the good of the whole, own the outcome - no excuses
When a person can not make or communicate safe or sound decisions. This can apply to a minor child if no parent is available or a child or adult who suffers mental or physical illness.
If an existing client calls to speak to their attorney, which option would I select in Jacada?
Team Member
"Can I talk to Mr. Scott?" (Mr. Scott is not an option on the contacts list.)
1. Pretend like we know who they are.
2. Transfer to the primary if we can.
3. If not or no answer take a message and send to the primary contact. We will use the drop down menu with the commonly used phrase asking them to add them to the directory.