Verbal + Nonverbal Communication
Stephanie knows she can say “oh my gosh” and “BFF” when talking with her friends, but when she talks to her professor, she tends to use more formal language. Stephanie is demonstrating the concept of _____.
a. code switching
b. abstract language
c. concrete language
d. polarization
a. code switching
Code Switching is changing seamlessly from one form of language use to another form.
What are the 5 parts of a speech introduction?
Attention getter, credibility, audience relation, thesis, and preview
What percentage of your communication time is spent listening?
55%
Anne doesn’t know anyone who is gay and doesn’t want to hear about or read about gay individuals. She is exhibiting _____.
a. paralanguage
b. sexism
c. generic language
d. homophobia
d. homophobia
When you use Facebook to send a message to a friend, you are utilizing _____ communication.
a. mass
b. nonverbal
c. presentational
d. mediated
d. mediated
When Jen hears the word "comfortable" she thinks of a large sectional couch at her parents' house where she spent hours watching movies with her high school friends. Her thoughts demonstrate the connotative meaning of the word.
True
Britt wants to give a speech on the life of Rosa Parks. Her main points will discuss Parks’ early childhood, her working life as an adult, and her life after the “bus incident.” What type of organizational pattern is Britt using?
a. topical
b. chronological
c. cause-effect
d. Problem-solution
b. chronological
As Juan sat in his biology lab, the instructor droned on about the techniques of vivisection. Rather than listen to the instructor, Juan kept thinking about the concert he was going to on the weekend. Which of the following stages of listening is Juan having the most trouble with?
a. attending
b. understanding
c. remembering
d. responding
a. attending
Individuals from low-context cultures often are less skilled in interpreting _____.
a. unspoken contextual messages
b. spoken messages
c. written messages
d. explicit messages
a. unspoken contextual messages
Alfonso is very tall and thin and cannot seem to add any muscle, although he works out in the gym four days every week. While at the gym, Alfonso compares his lack of muscle with the muscles of other men who work out at the gym. Alfonso’s concern with this discrepancy is attributed to his focus on his _____ self.
a. material
b. subjective
c. social
d. spiritual
a. material
Kevin wanted his grandmother to know how much he appreciated the money she gave him for his birthday. He gave her a big hug and said with enthusiasm, “Thanks, Gram. I can really use this!” Kevin’s voice and hug are examples of which function of nonverbal behavior?
a. repeating
b. complementing
c. substituting
d. regulating
b. complementing
According to the text, a speaker may increase his or her credibility by _____.
a. speaking only about topics in which he or she is expert
b. telling the audience about his or her related expertise
c. motivating the audience to respond
d. hiding any related knowledge or experience with the topic
b. telling the audience about his or her related expertise
What are the 4 types of listening styles?
Relational, analytical, critical, and task-oriented
In an individualistic culture, you are likely to find _____.
a. group achievement is rewarded more than individual achievement
b. individual achievement is celebrated and individual recognition is important
c. individuals expect a great deal of loyalty and support from others in a group
d. team collaboration is more important than individual effort
b. individual achievement is celebrated and individual recognition is important
Carlos told the interviewer he was organized, detail-oriented, and confident. He typically describes himself this way when people ask what type of worker he is. This reveals Carlos’ _____.
a. self
b. self-concept
c. self-knowledge
d. self-fulfilling prophecy
b. self-concept
When Nigel used a “thumbs up” gesture in his speech to indicate enthusiasm, he was surprised to see anger on a few faces in the audience. Later, he learned that this is considered a rude gesture in some countries. Nigel forgot about the _____ nature of nonverbal communication.
a. asynchronous
b. culture bound
c. continuous
d. rule-governed
b. culture bound
Which of the following is an example of hard evidence?
a. statistics
b. opinion
c. analogies
d. description
a. statistics
What are the 5 steps to listening?
1. Select
2. Attend
3. Understand
4. Remember
5. Respond
According to Hofstede’s research, which of the following is a typical value of a masculine culture?
a. caring for the less fortunate
b. having traditional roles for men and women
c. enhancing the overall quality of life
d. being sensitive toward others
b. having traditional roles for men and women
Genevieve just knew she was going to fail the communication course because she had never been good at anything to do with speaking in public. Genevieve’s thoughts are an example of _____.
a. self-concept clarity
b. social comparison
c. self-awareness
d. self-fulfilling prophecy
d. self-fulfilling prophecy
Which of the following demonstrates the use of a gender-neutral term?
a. The instructor told the class, “Everyone should take out his pencil to start the test.”
b. The mailman usually delivers the mail around one o’clock in the afternoon.
c. Hillary wondered if every chairman in the world acted like the one at her company.
d. Six new firefighters were hired by the village after more funding was provided.
d. Six new firefighters were hired by the village after more funding was provided.
Maxine develops a speech in which her main ideas include the following:
I. Fuel emissions from cars result in pollution.
II. Driving alternative fuel vehicles will help decrease the pollution.
What type of organizational pattern is Maxine using?
a. topical
b. chronological
c. spatial
d. problem-solution
d. problem-solution
What are the 3 types of listening barriers?
Self barriers, information processing barriers, context barriers,
Empathy and sympathy are two ways for a person to use _____ when attempting to understand what another person may be thinking.
a. social decentering
b. cognitive dissonance
c. gunny-sacking
d. egocentrism
a. social decentering
What are the 5 communication principles of a lifetime?
Adapt, aware, verbal, nonverbal, listen and respond