Intro Chapter & Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
100
In today's business office, the administrative assistant has mainly a/an ______ role.
What is specialized
100
This encompasses the integration and acceptance of multiple cultures
What is multiculturalism
100
The basic principle to this approach is making the customer a priority
What is the Quality Approach
100
This is a service that allows you to obtain books and photocopies of articles that your organization's library or the public library do not have
What is inter-library loan
100
This is passing someone's work as your own
What is plagiarism
200
These skills are best defined as the ability to communicate and get along with others
What is Interpersonal
200
This is a goal of the Canadian Human Rights Act
What is ensure equal opportunity Fairness
200
This allows administrative assistants to vary the start and end times of their day
What is flextime
200
This reference contains the latest facts on migration, climate, and territorial borders
What is atlas
200
This person never solves his or his problems this someone else has caused it
What is a blamer
300
The gap between this and administrative assistants is closing
What is mangement
300
refers to a system of shared values and beliefs
What is culture
300
This is unproductive work related behaviour pattern that causes one to delay working on the most important assignments
What is procrastination
300
These are professional magazines
What is periodicals
300
This chart identifies the chain of command and positions within a company
What is an organization chart
400
Modern technology has let the way for the revolution known this
What is Information Age
400
may need to be approached differently on a global scale
What is negotiation
400
These are productions managers
What is Line Managers
400
Administrative assistants who prepare speeches or oral presentations find these particular books helpful
What is etiquette books
400
Type of workplace illness such as repetitive stress injuries, eye stress, neck strain and muscle strain if this is not practiced in a positive way
What is ergonomics
500
This is the most common workplace illness in the professional environment
What is stress
500
This provision ensures barriers to work are eliminated
What is the Duty to Accommodate
500
You could use this chart to determine the division of work and activities for several workers
What is Gantt chart
500
This publication contains comprehensive information on business leaders in Canada
What is The Canadian Who's Wo
500
Organizations in an effort to increase productivity and meet competition are focusing on this type of management style
What is participatory
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