Make it Make Sense
Jamal works as a technician in a manufacturing facility. His job involves working with sheet metal. Due to a budget cost, his company does not supply the personal protective equipment (PPE) needed to do his job. Jamal should?
Refuse to work without the PPE and speak to his supervisor.
Which Federal organization is responsible for enforcing regulations on air and water pollution?
Environmental Protection Agency.
An illustration of ethical work behavior on the job regarding your cell phone is
Not texting friends while on company time.
When using a copier at work, it is INAPPROPRIATE to
Leave sensitive materials unattended.
Liu is training Margo on customer sales techniques at a local retail store. What is the BEST way to approach a customer to make a sale?
Greet, smile,and maintain eye contact.
Why is it beneficial for employers to resolve conflicts between employees?
Better employee relations increase productivity and teamwork.
When working in a group with various cultures, the best practice is to
Respect the views of all cultures in the group.
Fonda receives an email from a client accusing her of not doing her job. What should Fonda do?
Make sure she is calm and call the client to discuss the situation in a professional manner.
Chuck works at a local nursery. He needs to fertilize 135 shrubs in the greenhouse. Each shrub requires 1/2 pound of fertilizer. If fertilizer comes in 10 pound bags, how many bags of fertilizer does Chuck need?
7
Which of the following is the MOST helpful in the event of a workplace accident in which equipment is damaged? (list 3 things to do)
contact supervisor
document the event
see if anyone was hurt
Noah is employed at an international company and needs to conduct a meeting with the managers in other countries. The most cost-effective solution would be to
Conduct a web-based meeting for all managers.
Zoom
The least expensive and most effective method a company can use to promote a new website or get there message out to the public is to use what
Social media.
Which of these are an essential teamwork skills?
Collaboration, name calling, knowing when to ask for help
collaboration; knowing when to ask for help
Mason is a high school teacher and needs to renew his teaching license, but he does not research due dates. The BEST way for Mason to stay current and continue to teach is for him to
Find out what he needs to do to renew his teaching license.
Employees at a fast food restaurant use racial slang when addressing each other. Most of the employees do not find these terms offensive. However, a current employee, Rob, knows that one of his coworkers is offended. Rob should
Talk to his supervisor and explain that employees are using offensive language.
Diego wants to advance in his job. Which is the BEST option to take to improve his skills?
Take initiative and seek additional training.
In order to protect against voltage peaks, what does a desktop computer need to be connected to?
Surge protector.
A company has given each of its employees a 3% annual raise. Heather receives a salary of $27,450. What is her annual raise?
$823.50
While working in a daycare, Jacob realizes that running children often bump into furniture lining the pathways. Jacob should take initiative to solve the problem by
Rearranging the room so that it is safe and reporting it to his supervisor.
Once you are employed, employers look at your ____ as the most important employee quality.
attendance
Sharon has dropped and broken her cell phone and lost all her data. What should she have done to protect her information?
Backed up her files.
Jon is a manager at a movie theater. He recently notices a frequent odor around Jim and suspects he does not shower regularly. As a manager, Jon should
Discuss the issue with Jim privately.
An elderly woman with a cane is shopping at a busy grocery store and requests a motorized cart. Morgan explains to her that there are none available. Ten minutes later, as the elderly woman struggles to shop, a motorized cart becomes available. What should Morgan do in this situation?
Locate the elderly woman and bring her the motorized cart.
You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?
Dear Ms. Smith,
One of your friends thinks that your boss is a good-looking person. You have access to personal information including home phone numbers. Your best friend calls you for the boss' personal information. What is the BEST way to handle the situation?
Tell your friend you will get the information later, and hope the situation resolves itself.