Schedules, Schedules, Schedules
Name 3 types of appointments seen at a veterinary clinic on a daily basis.
Wellness, sick, euthanasia, exotic, surgery, etc
What should the client be able to hear on the phone?
A smile
_______ and _______ are imperative to a medical record and must be accurate.
Spelling and grammar
Professional Marketing is divided into what 2 categories?
Internal and External
What does AMA stand for?
Against Medical Advice
When should a client be notified that the team is running behind?
Immediately
When should the phone be picked up?
By the 3rd ring
What does SOAP stand for?
Subjective
Objective
Assessment
Plan
What does MSDS stand for?
Material Safety Data Sheet
True or False: Ethics are developed to cultivate rules, codes, and conduct.
True
Appointments should be developed to do what?
Maximize production while minimizing client wait time.
What do you never tell a client if you do not know the answer to a question?
I don't know or given an incorrect answer
Give 3 examples for clients to get financial assistance
Care Credit
Loan
Scratch Pay
Name 3 hazards that veterinary professionals can come into contact with on a daily basis.
Zoonotic diseases, sharps, radiation, chemicals, slips/falls, etc
What is a VCPR?
Veterinary Client Patient Relationship
A wait time of 5 minutes can seem to be ____ minutes to the client
15
A client is on hold and when you go to check in with them, they say they are happy with a phone call back. What do you not forget to ask them prior to hanging up?
A good call back number
Give 3 examples of forms used in a veterinary practice
Euthanasia, Anesthesia, Estimates
What is the first outward signal to a client concerning the potential quality of service?
Visual appearance of the clinic
Name 2 of the five freedoms of animal welfare
Freedom from hunger and thirst
Freedom from discomfort
Freedom from pain, injury, and disease
Freedom to express normal natural behavior
Freedom from fear and distress
What should the team be prepared for during the day and have time set aside in the schedule for?
If a client is concerned enough to call, what should be done by the receptionist?
Schedule an appointment
Explain the significance of a medical record being a legal document
Court cases
Leptospirosis, Rabies, Salmonella, Pasturella, E. coli, ringworm, mites, etc
Please explain the first principle in your own words from the Principles of Veterinary Medical Ethics (PVME).
A veterinarian shall be influenced only by the welfare of the patient, the needs of the client, the safety of the public, and the need to uphold the public trust vested in the veterinary profession and shall avoid conflicts of interest or the appearance thereof.