Chapter 1
What is emotional isolation?
a. Not having deep personal relationships that provide a sense of attachment.
b. Not sharing your thoughts and feelings with your emotional support chicken
c. Not building trust with your classmates
d. All of the above
What is (a) Not having deep personal relationships that provide a sense of attachment?
Every communicator, no matter the context, is forming a(n) __________ relationship with the audience.
a. ethical
b. biased
c. coercive
d. political
What is (a) ethical. A speaker forms an ethical relationship with an audience
Based on Deutsch’s definition of trust, which of the following descriptions of Ron’s behavior give the best example for trusting behavior?
a. When Sarah has a problem, Ron is willing to listen to her.
b. When Sarah wants to go to the mall to do some shopping, Ron lends her his car.
c. When Sarah tells Ron about her day, he tells her about what happened to him.
d. When Sarah feels depressed, Ron assures her of how he likes her a lot.
What is (b) When Sarah wants to go to the mall to do some shopping, Ron lends her his car?
When you hear a speech in another language that you do not know, it is accurate to say __________.
a. you heard the speech
b. you listened to the speech
c. you understood the speech
d. all these choices
What is (a) you heard the speech?
If you did not know the language in which the speech was given, you only heard it.
A critical listener generally provides which of the following kinds of feedback for the speaker?
a. Feedback is something about the audience member, such as “I thought the speech was interesting.”
b. Feedback is something descriptive about the speech itself, such as “These were the main points.”
c. Feedback is something evaluative about the speech, such as “This was the most persuasive argument.”
d. Critical listening cannot produce any feedback.
What is (c) Feedback is something evaluative about the speech, such as “This was the most persuasive argument.”
It is important to acquire and develop good interpersonal skills because:
a. You cannot graduate without meeting the standards in interpersonal skills as defined by the Department of Education.
b. Relationships are the core of our existence, and we cannot exist without effectively interacting with other people.
c. Relationships cause a lot of head- and heartache, so you may want to reduce interpersonal relationships to a minimum.
d. It is more difficult for college graduates to live among people than for people who have a high school degree.
What is (b) Relationships are the core of our existence, and we cannot exist without effectively interacting with other people?
A speaker can avoid inappropriate bias by doing what?
a. giving the fullest picture possible
b. revealing personal connections to the topic
c. acknowledging alternative viewpoints
d. all these choices
What is (d) all these choices?
A speaker can avoid inappropriate bias by giving the fullest picture possible, revealing personal connections to the topic, and acknowledging alternative viewpoints.
The relationship between trust and communication is that:
a. The more trusting you are, the more willing you are to disclose accurate, relevant and complete information about an issue.
b. The more trusting you are, the more you feel that you can safely withhold relevant information, without any harmful consequence.
c. The less trusting you are, the more self-protective you become, and thus the information you provide will be more accurate, relevant and complete.
d. The less trusting you are, the less likely you are going to have problems in your communication.
What is (a) The more trusting you are, the more willing you are to disclose accurate, relevant and complete information about an issue.
An active listener generally provides what kind of feedback for the speaker?
a. Feedback is something about the audience member, such as “I thought the speech was interesting.”
b. Feedback is something descriptive about the speech itself, such as “These were the main points.”
c. Feedback is something evaluative about the speech, such as “This was the most persuasive argument.”
d. Active listening cannot produce any feedback.
What is (b) Feedback is something descriptive about the speech itself, such as “These were the main points.”
Active listening leads to descriptive feedback.
. Respecting the communication forum means __________.
a. fairly allocating feedback time (i.e., not taking all the available time)
b. not disrupting the communication event
c. taking careful notes
d. all these choices
What is (b) not disrupting the communication event?
If you try to joke and tease your new classmate to make her feel more at home, and she thinks you are condescending and insulting, your interaction was probably low on:
a. Experiential learning
b. Self-actualization
c. Interpersonal effectiveness
d. Scaffolding
What is (c) Interpersonal effectiveness?
If you use a quotation in a speech you need to say where it came from, but you do not need to include that information in your speech’s bibliography.
a. True
b. False
What is (b) False. Always include full citations in your speech’s bibliography
The rhetorical audience is __________.
a. a group of highly educated individuals
b. a group of other public speakers
c. less important than the literal audience
d. what your audience can become if you convince them to think or act differently
What is (d) what your audience can become if you convince them to think or act differently?
A rhetorical audience is what your audience can become if you convince them to think or act differently.
According to one view of communication, it is not possible to isolate a single discrete act of communication from its context. This view is called:
a. Linear
b. Qualitative
c. Relational
d. Transactional
What is (d) Transactional?
Your textbook mentions two benefits of good listening as members of the public. One is that we can understand the arguments of those with whom we may disagree. The other is that __________.
a. good listening skills create a more polite society
b. good listening skills help us to evaluate the quality of arguments
c. good listening skills make us more informed
d. good listening skills help us argue more passionately
What is (b) good listening skills help us to evaluate the quality of arguments?
Speeches in various situations, from politics to the workplace or community, require you to:
a. Plan what to say and how to deliver your message
b. Speak for as long as possible
c. Persuade your audience
d. all of these choices
What is (c) Persuade your audience?
The following statements are all true about effective self-disclosure EXCEPT one. Please choose that one. Self-disclosures:
a. Focus both on the present and the past
b. Include both facts and feelings about events that both people are experiencing
c. Have both breadth and depth
d. Need to be reciprocal especially at the beginning of a relationship
What is (a) Focus both on the present and the past
Which of the following is an important part of engaging in public speaking:
a. speaking to the whole audience and not segmenting them
b. disregarding commonalities among audience members
c. none of these choices
d. all these choices
What is (a) speaking to the whole audience and not segmenting them?
An engaging public speaker speaks to the whole audience rather than segmenting them.
There are different ways of thinking about communication, each of them focusing on different features of the process. The qualitative view is interested in _____________, whereas the quantitative view of communication is concerned with ______________.
a. Whether the process is linear or circular; the content of the communication
b. The content of the communication; whether the process is linear or circular
c. Whether it is personal or impersonal; whether it involves two people, small or large groups
d. Whether it involves two people, small or large groups; whether it is personal or impersonal
What is (c) Whether it is personal or impersonal; whether it involves two people, small or large groups?
The extent to which you include __________ determines your speech’s level of balance.
a. evidence
b. counterarguments
c. bias
d. personal stories
What is (b) counterarguments?
Adjusting a topic, arguments, and presentation to fit a particular audience is known as:
a. deliberation
b. rhetoric
c. framing
d. adaptation
What is (d) adaptation?
High and low self-monitoring people are different in that high self monitoring people __________________; whereas low self-monitoring people tend to _____________.
a. Are sensitive to how they present themselves; express themselves in a consistent manner
b. Express themselves in a consistent manner; are sensitive to how they present themselves
c. Become depressed more often; be cheerful all the time
d. Are socially highly sensitive; solve their personal problems on their own
What is (a) Are sensitive to how they present themselves; express themselves in a consistent manner.
Analyzing an audience means __________.
a. finding the general tendencies of the audience to appeal to as many people as possible
b. gathering important information, such as gender, religion, social status, and economic status, to best convince them of your ideas
c. thinking about the make-up and motivations of the audience to get a sense of how to best make your case to them
d. all these choices
What is (c) Thinking about the make-up and motivations of the audience to get a sense of how to best make your case to them?
Analyzing an audience means getting a sense of their make-up and motivations.
Which of the following statement is a good example for effective message?
a. “You are totally egocentric, and insensitive to other people’s problems “
b. “Most people think that this war is evil.”
c. “I feel like crying now that the Seminoles lost this game”
d. “Relying on omphaloskepsis, and the practice of permutation, I have reached enlightenment.”
What is (c) “I feel like crying now that the Seminoles lost this game”
Cancer-prone patients are similar to heart-disease-prone individuals in that both:
a. Need to be less hostile and aggressive when dealing with conflicts.
b. Need to take more initiative, and be less passive.
c. Can learn the interpersonal skills that would help them.
d. Tend to develop feelings of hopelessness, helplessness, and depression.
What is (c) Can learn the interpersonal skills that would help them?