Manage Me
Often referred to as strategic managers, these managers are supposed to focus on long-term issues and emphasize the survival, growth, and overall effectiveness of an organization.
What are top-level managers?
A chart that graphs the relationships between tasks and time.
What is a Gantt chart?
Conditions that prevent new companies from entering an industry.
What are barriers to entry?
Lack of clear procedures for handling ethical problems is a danger sign of that an organization may be allowing or encouraging _________?
What is unethical behavior?
SWOT stands for _____?
What are strengths, opportunities, weaknesses, and threats?
A task that an employee is supposed to carry out.
What is responsibility?
Control and __________ have been called the Siamese twins of management.
What is planning?
Monitoring performance and making necessary changes.
What is controlling?
This person introduced scientific management.
Who is Frederick Taylor?
refers to all relevant forces outside a firm's boundaries, such as competitors, customers, the government, and the economy.
What is the external environment?
The ethical system stating that all people should uphold certain values that society needs to function.
What is Universalism?
In the context of the planning process, __________ are the targets or ends a manager wants to reach.
What are goals?
_____ organizations have a more diverse employee population and take steps to involve people from different backgrounds.
Pluralistic
The use of rules, standards, regulations, hierarchy, and legitimate authority to guide performance.
What is bureaucratic control?
Coordinating the human, financial, physical, informational, and other resources in a company.
What is organizing?
Max Weber invented this ideal model for management.
What is Bureaucracy?
Laws and regulations, economy, technology, demographics, and social values are all elements of this.
What is an organization's macroenvironment?
An act that established strict accounting and reporting rules for improve and maintain investor confidence.
What is the Sarbanes-Oxley Act (SOX)?
Dr. Logan says these are made up of people, money, time, and material.
What are resources?
A organization skilled at creating, acquiring, and transferring knowledge and modifying its behavior.
What is a learning organization?
The use of prices, competition, and exchange relationships to regulate activities.
What is market control?
Lower-level managers who supervise the operations of the organization.
What is a frontline manager?
According to McGregor, these managers assume workers are lazy and irresponsible and require constant supervision and external motivation to achieve organizational goals.
Who are Theory X managers?
When companies study the best practices of other firms against their own operations to determine gaps
What is benchmarking?
_____ stages of moral development classify people based on their level of moral judgement.
Who is Kohlberg's?
The first step in the planning process.
What is analyze the situation?
A hybrid organizational form in which functional and divisional forms overlap.
What is a matrix organization?
The level of expected performance for a given goal.
What is a standard?
A(n) __________ skill is the ability to perform a specialized task that involves a certain method or process.
What is a technical skill?
Refers to people's reactions to being observed or studied resulting in superficial rather than meaningful changes in behavior.
What is the Hawthorne effect?
This type of culture feels like a family.
This ethical system seeks the greatest good for the greatest number of people.
What is utilitarianism?
In the group process, new, less important goals can emerge to replace the original goals.
What is goal displacement?
An organization in which high-level executives make most decisions and pass them to lower levels for implementation.
What is a centralized organization?
A periodic assessment of a company's own planning, organizing, leading, and controlling processes.
The introduction of new goods and services.
What is innovation?
This management approach aimed at understanding how psychological and social processes interact with the work situation to influence performance.
What is human relations?
This type of culture is characterized by order, rules and regulations, uniformity and efficiency.
What is a hierarchy culture?
The lowest category of corporate social responsibility includes ____.
This phenomenon is occurring when group members avoid disagreement.
What is groupthink?
An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high quality goods and services. The acronym is TQM.
What is Total Quality Management?
Refers to a control system combining four sets of performance measures: financial, customer, business process, and learning and growth.
What is a balanced scorecard?
A type of competitiveness that means a business prices their products or services at a level attractive to consumers.
What is cost competitiveness?
This administrative management theorist identified 14 principles and 5 functions of management.
Who is Henri Fayol?
Sally Sue attempts to use the past to make predictions about the future environment.
What is forecasting?
What is relativism?
The last step of the planning process includes monitoring and ____ performance.
What is controlling?
In a _______ organization, obedience to authority is an expression of commitment.
What is mechanistic?
Refers to the situation when managers focus on short-term earnings and profits at the expense of their longer-term strategic obligations.
What is management myopia?