Manage Me
Often referred to as strategic managers, these managers are supposed to focus on long-term issues and emphasize the survival, growth, and overall effectiveness of an organization.
What are top-level managers?
A chart that graphs the relationships between tasks and time.
What is a Gantt chart?
Conditions that prevent new companies from entering an industry.
What are barriers to entry?
SWOT stands for _____?
What are strengths, opportunities, weaknesses, and threats?
A task that an employee is supposed to carry out.
What is responsibility?
Control and __________ have been called the Siamese twins of management.
What is planning?
A mental image of a possible and desirable future state of an organization.
What is vision?
The act of administering an aversive consequence.
What is a punishment?
Monitoring performance and making necessary changes.
What is controlling?
This person introduced scientific management.
Who is Frederick Taylor?
refers to all relevant forces outside a firm's boundaries, such as competitors, customers, the government, and the economy.
What is the external environment?
In the context of the planning process, __________ are the targets or ends a manager wants to reach.
What are goals?
_____ organizations have a more diverse employee population and take steps to involve people from different backgrounds.
Pluralistic
The use of rules, standards, regulations, hierarchy, and legitimate authority to guide performance.
What is bureaucratic control?
A leader with __________ power has the right, or the authority, to tell others what to do.
What is legitimate?
Herzberg's __________ theory describes hygiene and motivators as factors affecting people's work motivation and satisfaction.
What is two-factor?
Coordinating the human, financial, physical, informational, and other resources in a company.
What is organizing?
Max Weber invented this ideal model for management.
What is Bureaucracy?
Laws and regulations, economy, technology, demographics, and social values are all elements of this.
What is an organization's macroenvironment?
Dr. Logan says these are made up of people, money, time, and material.
What are resources?
A organization skilled at creating, acquiring, and transferring knowledge and modifying its behavior.
What is a learning organization?
The use of prices, competition, and exchange relationships to regulate activities.
What is market control?
A leader with __________ power has personal characteristics that appeal to others.
What is referent?
This law states that behavior that is followed by positive consequences will likely be repeated.
What is the law of effect?
Lower-level managers who supervise the operations of the organization.
What is a frontline manager?
According to McGregor, these managers assume workers are lazy and irresponsible and require constant supervision and external motivation to achieve organizational goals.
Who are Theory X managers?
When companies study the best practices of other firms against their own operations to determine gaps
What is benchmarking?
The first step in the planning process.
What is analyze the situation?
A hybrid organizational form in which functional and divisional forms overlap.
What is a matrix organization?
The level of expected performance for a given goal.
What is a standard?
A leader who has __________ power has certain knowledge.
What is expert?
The highest-level need in Maslow's hierarchy.
What is self actualization?
A(n) __________ skill is the ability to perform a specialized task that involves a certain method or process.
What is a technical skill?
Refers to people's reactions to being observed or studied resulting in superficial rather than meaningful changes in behavior.
What is the Hawthorne effect?
This type of culture feels like a family.
In the group process, new, less important goals can emerge to replace the original goals.
What is goal displacement?
An organization in which high-level executives make most decisions and pass them to lower levels for implementation.
What is a centralized organization?
A periodic assessment of a company's own planning, organizing, leading, and controlling processes.
This leadership theory highlights the importance of leader behaviors not just toward the group as a whole but toward individuals on a personal basis
What is LMX theory?
The act of giving people additional tasks at the same time to alleviate boredom.
What is job enlargement?
The introduction of new goods and services.
What is innovation?
This management approach aimed at understanding how psychological and social processes interact with the work situation to influence performance.
What is human relations?
This type of culture is characterized by order, rules and regulations, uniformity and efficiency.
What is a hierarchy culture?
This phenomenon is occurring when group members avoid disagreement.
What is groupthink?
An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high quality goods and services. The acronym is TQM.
What is Total Quality Management?
Refers to a control system combining four sets of performance measures: financial, customer, business process, and learning and growth.
What is a balanced scorecard?
This leadership perspective proposes universally important traits and behaviors do not exist and that effective leadership behavior varies.
What is the situational approach?
According to Vroom's theory, ______ is the perceived likelihood that performance will be followed by a particular outcome.
What is instrumentality?