Managing Ethics, Social Responsibility and Diversity
Managing Sustainability
Managing Planning and Strategy
100
The planning, organizing, leading, and controlling of resources to achieve organizational goals effectively and efficiently.
What is management.
100
A set of forces and conditions, such as globalization, technology and completion, that can affect the way the organization operates and the way managers engage in planning and organizing.
What is the organizational environment.
100
The quandary people find themselves in when they have to decide if they should act in a way that might help another person or group even though doing so might go against their own self-interest.
What is an ethical dilemma.
100
A way to make decisions to make decisions
that meet the needs of the current
generation without sacrificing the future
generation’s ability to do so.
What is sustainable decision making.
100
The 5 steps in the planning process.
What are 1) Determine the vision 2) Conduct environmental analysis 3) Formulate a strategy 4) Implement the strategy 5) Evaluate the strategy
200
The different levels of management hierarchy.
What are top managers, middle managers, first-line managers.
200
The environment made up of suppliers, customers, distributors and competitors.
What is the task environment.
200
The element of sustainability that takes into account: the retention of workers, improved stakeholder engagement, contribute to the local operational communities.
What is the promotion of social responsibility.
200
Four reasons planning is important
What are 1) useful for engaging managers at all levels to make decisions on appropriate goals and strategies 2) gives org. sense of direction and purpose 3) harmonizes activities across functions and divisions 4) acts as a 'control' device for managerial accountability.
300
The three skills used by the three level of management.
What are: technical, human and conceptual skills.
300
A wide-ranging set of external factors - including economic, technological, socio-cultural, demographic, political and legal and global forces - that affect the organization.
What is the general environment.
300
Sustainability incorporates this ______ and is a multi-dimensional approach that is being favoured to ____________ alone and factors the environment as well as economics and _______ into making decisions.
What is social responsibility.
300
The level of manager responsible for: business or divisional-level plans, tactical plans, intermediate time horizons or SOPs.
What are middle managers.
400
The ability to analyze and diagnose a situation and to distinguish between cause and effect is the skill most used by top managers.
What are conceptual skills.
400
The four building block of a competitive advantage
What are efficiency, quality, innovation, responsiveness to customers.
400
This term encompasses: business value, environmental value and social value.
What is business sustainability.
400
Two techniques managers can use in the second step of the planning process 'analyze the current situation'
What are: A SWOT analysis and Porter's Five Forces analysis.
500
The level of management that requires the equal use of all three management skills sets.
What is middle management.
500
Sustainablility strategizing is conducted at which level of the organization.
What is the corporate level. Top managers make decisions relating to the organization's mission, overall strategy and structure.