Occurs when there is a disagreement or tension between two or more parties.
What is conflict?
100
Identify the stressor
What is the first step in dealing with stress?
100
The standard of social behavior.
What is etiquette?
100
A moral standard of right and wrong.
What is ethics?
200
Set of traits that assist in explaining and predicting an individual's behavior
What is personality?
200
Offensive, humiliating or intimidating behavior.
What is harassment?
200
Putting off tasks until a later time.
What is procrastination?
200
A policy that addresses issues such as required attire, uniforms, hairstyle, undergarments, jewelry, and shoes.
What is dress code?
200
Accepting the power that is being given to you.
What is responsibility?
300
Ideas that are important to you as an individual
What are values?
300
Seek ways to intimidate or belittle coworkers.
What is workplace bullies?
300
Desire to no longer work and commonly caused by stress.
What is burnout?
300
Exercising manners, respect and consideration toward others.
What is courtesy?
300
Taking home some company pens and paper to use for your school work.
What is misconduct?
400
Goals that can be reached within a year's time and is also referred to as objectives
What is short term goals?
400
Verbal, visual or physical conduct where special treatment is given for sexual favors.
What is quid pro quo?
400
Minor stress that affects you at a specific time.
What is positive stress?
400
Meeting and developing relationships with individuals outside of one's immediate work area.
What is networking?
400
Reporting back to whoever gave you the power to carry out that responsibility.
What is accountability?
500
Ordering things-to-do list so that the most important task is first.
What is prioritizing?
500
Standing up for your rights without violating the rights of others.
What is assertive behavior?
500
Continuous stress that may affect mental and/or physical health.
What is negative stress?
500
Not discussing business until after everyone orders, not ordering anything expensive, offering bread to others before you take a piece and waiting for everyone to be served before starting to eat.
What are examples of workplace dining etiquette?
500
Pushing power and decision making to the individuals who are closest to the customer in an effort to increase quality, customer satisfaction and profits.