Memberships
The membership to not include enhancement fees
LEO/Hero
A sample session is conducted by
Guest Services
A member has a question about their training account
Premium Services
Budget
These memberships are actually designed to save you money
I want to purchase this firearm for someone else
Straw Purchase
The cheapest membership option
Family Add-On
The best time for a customer to complete their sample session
Immediately
A customer needs to certify their Form 4 documents
General Manager
Doesn't benefit me
We have several other options, tell me more about what your needs/wants are
Having a drink on the floor
A fire-able offense (via OSHA standards)
A new member should receive their frequent shooter card ...
The day of sign up
The farthest out an appointment should be booked
A week
A visitor is interested in training
Guest Services
I need to talk to my spouse
What would your spouse's main concern be if they were here right now
The only acceptable time to unholster a firearm
On the training range
Bonus: In a life-or-death situation
Corporate memberships are managed by
Brittany Tietje
A customer inquires about the price of training
Immediately direct them to guest services
A customer looking to order a firearm
Retail
Bonus: Purchasing
I don't live near here
Midwest has locations all over the country and is constantly looking to expand
Proper PPE for cleaning the range
Respirator, booties, gloves, Tyvek suit
A range member is purchasing a lot of firearms. You sell them on the retail membership. The next steps are
Upgrade to VIP on iPad then let PSM know so they can submit the account adjustment form
Our training program is designed for (Hint: who)
Anyone with a desire to improve their firearms skills
A member wants to cancel their agreement and wants to know how much the buyout is. Who provides this quote?
Customer Service
Next time
What could we provide that would benefit you signing up today
Acceptable form of ID for purchasing a firearm
In-State Driver's License or In-State Identification Card