Tools
Main tool in Miele CA that let's you create, view and edit the account of customers.
What is ASW?
Order type for goodwill order
What is W6?
Cost for adding additional appliance to a job order
What is $249
Warehouse for parts ordered in Ontario
What is warehouse 002
To search for a customer using a serial number, you will use the Customer Search screen in ASW.
What is Work with Service Objects?
Order type for warranty order
what is W0?
The service charge that is not included in the standard service charge (Billed service)
What is Parts
In sales order enquiry, this is used to check whether the part or consumable is "on hand"
what is warehouse balance enquiry
What is Troubleshooting?
Order type for extended warranty sale
What is SP?
Service charge for appliances that does not belong to the MasterCool serial or Ranges
What is $319?
The status indicating that Purolator has already picked up the package for delivery to the customer.
What is status 60?
What is MSD?
Order type for consumable order
3rd party service that is authorized and trained under Miele to do service for Miele Appliance
What is Miele Service Partner (MSP)?
Process of printing the picklist if the payment was confirmed and there was no movement for the status of the sales order.
What is force print?
This ASW screen is your primary workspace. You can use it to search and manage customer files, view or add registered appliances, review service history, check warranties, and perform other key service functions.
What is Service Call Handling.
Order type for parts order
What is S4?
Allows you to place notes on the account of the customer such as the troubleshooting steps done or the fault description for a service job
What is incident?
Allows to check the availability of a part or consumable for a particular date
What is time axis?