TOOLS
Main tool in Miele CA that let's you create, view and edit the account of customers.
What is ASW?
The service charge that is not included in the standard service charge (Billed service)
The cost to have an out of warranty service for regular domestic appliance of Miele (Excluding Mastercool and Ranges).
What is $319 + PARTS?
Job need to be reschedule extra slot. One slot by default. CSR need to read tech notes to see if more slot is required
RE-SCHED – EXT
To search for a customer using a serial number, you will use the Customer Search screen in ASW.
What is Work with Service Objects?
Appliance type that you are going to use if the consumer no longer has access to their model or serial number.
What is UNKNOWN?
The cost to have an out of warranty service for Mastercool series refrigeration unit and Ranges).
What is $329 + PARTS?
Job need to be reschedule with 2 tech one slot each
2-MEN-JOB
A page in MieleCA Website that contains step-by-step instruction to assist
What is Troubleshooting?
3rd party service that is authorized and trained under Miele to do service for Miele Appliance
What is MSP
The amount to pay for Maintenance of Category A Appliances?
What is $219?
Job is not confirm planned. No changed can be made. CSR needs to call Resched/Service Planning to unlock the job.
PLAN-CONF
Contains the schematic/diagram for a given model. Compatability of a part can also be search here.
What is MSD?
Allows you to place notes on the account of the customer such as the troubleshooting steps done or the fault description for a service job
What is incident?
Additional cost to have a supporting technician for their existing service?
What is $209
Job is completed and invoice send to customer. If customer still need service we need to create new job.
INV-ASW
This ASW screen is your primary workspace. You can use it to search and manage customer files, view or add registered appliances, review service history, check warranties, and perform other key service functions.
What is Service Call Handling.
Function list to see the appliance registered to the account of the consumer.
What is Work With Service Objects (F7)
Amount to pay when adding another domestic appliance to service?
What is $249?
Miele tech have received the job information.
MOBILE