The ability to detect and to manage emotional cues and information.
What is Emotional Intelligence
100
Laura constantly overhears two co-workers converse of how much they dislike their manager. This is a ________ emotion.
What is Negative Emotion?
100
U.S. workers suffer from sleep deprivation.
What is True.
41 million workers are able to sleep less than 6 hours per night
200
Hiding one's inner feelings and forgoing emotional expressions in response to display rules.
What is Surface Acting?
200
Brandon is a Greek Squad tech and always gets good feedback from customers about his services. This would give Brandon ________ emotions.
What is Positive Emotions?
200
Weather affects peoples mood.
What is False.
Illusory correlation- the tendency to associate two events when in reality there is no connection
300
Emotions that are organizationally required and considered appropriate in a give job.
What is Displayed Emotions?
300
When launching a new Apple product, employees welcome customers with smiles, high-fives, and pleasant greetings. This would give the customers ________ emotions.
What is Positive Emotions?
300
Affect can be experienced in the form of emotions or moods.
What is True
400
Inconsistencies between the emotions people feel and the emotions they project.
What is Emotional Dissonance?
400
When at your desk, you overhear a co-worker being yelled at by the supervisor for doing work incorrectly. The supervisor is displaying a _______ emotion.
What is Negative emotion?
400
Emotion-driven behaviors are typically long in duration and of low variability.
What is False
-short in duration and of high variability
500
The process by which peoples' emotions are caused by the emotions of others.
What is Emotional Contagion?
500
You are currently attending the Global Leadership Conference, and the CEO of Starbucks, Howard Schultz, is running down the aisle toward the stage while giving high-fives to the attendees. This is a _______ emotion.
What is Positive Emotion?
500
U.S. Air Force and L'Oreal have restructured their recruitment criteria based on Emotional Intelligence (EI).