🧩CONFIDENCE
Can Money Orders/Cashiers Check be use in a Mobile Deposit?
What is: NO
Regions Mobile Deposit cannot be used to process the following items:
How to Assist a Customer with Regions Mobile Deposit
Which option is guaranteed to work, SOC or ODP?
What is: ODP. ODP is the customer's money set aside in a Money Market, Savings, LOC or CC to protect the checking if it's overdrawn during nightly processing
What Overdraft Services Does Regions Offer
Remember SOC isn't guaranteed from day to day.
Do you transfer to EB if OTP isn't authorized?
What is: No.
If the customer cannot pass OTP, do not use Instant ID, refer the customer to the branch.
^^SIMPLE...no in between and never bend Policy or Procedure
What is the Time frame & Fee for placing a stop payment on Domestic Recurring Card Transactions?
What is: 6 months (certain restrictions apply) $36 Fee.
Best option is to close the card as merchants will change their information to bypass a stop payment. Saves our customer from paying a fee and will relieve any worry that it may be able to still come through.
If the caller is verified per the FICO Whisper and the card has to be closed do we authenticate the account?
What is: Yes
💻 Any maintenance done [ Close Card/Update address, etc.] requires the caller to be authenticated per the normal process.
How to Assist a Customer Who Received an Activity Verification Alert
Can the Fraud Department remove a
059 - Risky Token Provisioning for Apple Pay, Samsung Pay, Google Pay?
What is:NO
CheckCard Transaction and Decline Code Information
When does the OD Fee apply to a consumer account?
What is: Second Business day after the posted overdrawn balance occurs if no deposit covering the item (s) has been made
What Overdraft Services Does Regions Offer
Can Now Card customers use their card for rental cards?
What is:NO
Now Card Benefits, Features, and Referral Guidelines
What is the Garnishment fee & What information do we give to the customer ?
What is: 100.00
Provide the Lawyers number and Court it was processed through Number and/or location
What department can dispute Checking withdrawal tickets (Handwritten and virtual)?
What is: Regions Customer Protection Center (RCPC)
RAMS Phonebook option "Reopen Claims". Hours of Operation: 8:00 AM - 5:00 PM (CT), Monday through Friday
Correcting Issues with Checks
What is the fee for our Cashiers Checks?
What is: $10.00
Miscellaneous Fees Listing
How long does a customer have to deposit funds before an OD Fee is assessed to the account?
What is:1 business day.
What Overdraft Services Does Regions Offer
Can a Non-US Citizen access Online Banking?
What is: Yes.
Customers will receive an Enrollment ID from the branch to complete the enrollment process.
Can Resident Aliens (Non-US Citizens) Access Online Banking
When will the VCC work after a credit is made into an account that has a Closed - C status?
What is: Status automatically removed when account regains a positive balance during posting.
How to Assist a Customer with a Closed to Post or Closed Account
What is Self?
What is: 💻 A service that helps customers improve their credit by reporting rent, cell phone and other utility payments to the major credit bureaus.
What is the fee for printing a debit card in branch?
What is: $5.00
It's always at the branch discretion.
Miscellaneous Fees Listing
If the customer's comments related to the CFPB refunds meets the criteria for a complaint, what's the correct Complaint Category to use?
What is: APSN Consent Order
Current Remediation Efforts
Can you verify OR confirm the customers User Name?
What is: No
How to Reset a Customer's Username, Password, or Security Questions
*Educate on Self-Serve (retrieve current UN per Full Site) or Offer to reset to temp UN
How does an account receive a Cash Advance Fee?
What is: Whenever the Regions Checkcard is used to withdraw cash with the assistance of a bank employee at a Non-Regions Bank
Miscellaneous Fees Listing
Can we order a VCC Business card for a LLC by phone?
What is: No
* If the following is in the name, you must refer them to the branch or send the standard Business VCC order form: LLC, LLP, Corp, Inc, Incorporated, Corporation, LP, PC, Organization, Non-Individuals
Assisting Business Customers
Are Business Accounts eligible for OD Grace?
What is: No
What Overdraft Services Does Regions Offer
Can a Now Checking have SOC?
What is: No. There is no Standard Overdraft Limit available to cover the account balance but customers can have ODP.
Now Checking Benefits, Features, and Referral Guidelines
Can you reset credentials for Mortgage customers?
What is: No.
Do we verify funds for personal checks for Non Regions customers? List the checks that we verify.
What is: NO
Cashier's Checks and Money Orders
How to Assist a Customer with a Cashier's Check or Money Order
Can we provide the last four of the VCC if customer is fully autheincated?
What is:NO
We cannot release:
How to View Account Information and Status