Protocol Pop
Under what section header can you find the number for transportation?
Customer Service Center
When a transportation provider lets us know they are unable to take a particular trip (usually resulting in the reservation being resubmitted for rescheduling.)
A2C: Returned Trip
MTM Health: Turn-Back
What button do you push to create a new "trip" for the member?
Create Service Request
True or False:
The member can check in for GMR appointments and receive reimbursement instead of submitting a trip log.
True
Under what section header can you find out if the HP allows minors to be transported?
Transportation Specifications
A2C referred to this as a Travel Assessment Form. What is the correct term for MTM Health?
Level Of Need (LON)
Under what tab do you reset the member's self service password?
Account Information - Self Service
True or False
MTM Link uses military time
False
Adult daycare, Dental services & Podiatry are all examples of...
Trip Reason Codes
A2C referred to the different types of transportation as Levels of Service. What terminology does MTM use?
Modes of Transportation
Where can you find the members health plan benefits?
Account Information - Organizations
If the member has a wheelchair and can not transfer their mode of transportation will need to be...
Wheelchair Accessible
What is the easiest way to search a Protocol?
"Ctrl+F"
When a member calls in to set a transportation trip, it is called...
Service Request
General
If a member makes a service request that is short notice and not deemed urgent, it will be denied due to...
Days Notice
When adding a passenger and the member does not know their passengers date of birth.. what date can you use?
01/01/2000
A support line available to representatives that answer questions/provide support via chat, handle escalated calls, etc.
Operational Resource Center (ORC)
Where can you cancel a trip from? (Two answers)
Service List & within the trip itself.
If a member calls to cancel a trip same-day and is assigned to a transportation provider, you need to... (Two answers)
Cancel the trip. Call transportation to let them know.