Outlook
First thing to check when migrated user cannot "access" webmail
Check if they are on - email.providence.org
User cannot print documents after migration, what do you check first?
Check to see if the correct default printer is set
Application used to reset user passwords
Active Directory
When entering and exiting a patient room, you need to do this...
Gel in/ Gel out
Who do you email after swapping desktops or thin clients? (LWS)
User stops receiving emails night of migration, what are the steps
Run CPUU on their workstation as user
Re-adding printers can by done by...
Running Print Tool Pro or Registry Editor
User cannot log into workstation, check this first
Domain of workstation, make sure they are logging into the correct one
First thing to do when arriving at clinic or department
Introducing yourself at the front desk and ask to speak to the manager/ supervisor/ charge nurse or clinic admin
Missing drives post-migration, what are the steps
Remap the network drives and run gpudate
User needs to be a member of ______ in AD to have email on their phone
WA PRIVLG ActiveSync
If you try to add a printer locally and it fails to add, next thing you need to do is...
Go into regedit, delete printer then re-add locally
Application Issues encountered, Kim needs to know these 5 things
1. Affected End User Name
2. Username
3. PC Name
4. Application Affected (Be specific with the name – Epic Live vs Epic Playground)
5. Screenshot or Full Error Message
When a user is logging into a workstation, you should...
Look away/not watch them
End user would like an application installed, where can you get the most up-to-date apps?
Citrix.apps.providence.org (Software Center)
Solution to Email Jail and steps to fix
Auto-Archive setup (followed by steps)
Prescriptions not printing through Epic, what is the fix?
Put in a ticket!
4 steps to preparing laptop for migration
1) Ensure user is logged off
2) Connect to the network
3) Plug in charger
4) Disable wi-fi adapter
This is an area in the hospital where you need to be cautious before entering/ crossing
Red Line - Sterile areas such as Operating rooms or Labor and Delivery. This can also be an Imaging/ Radiation area
Process to bypass Symantec Encryption
1) Change domain to PC, instead of ADI. 2)Login as yourself. 3)Log out
To create a new Outlook profile, what Control Panel Setting do you select?
Mail (32-bit)
Scan to Email No Longer Functions on Multi-function Printers
Email the Desktop Planners group with the printer name, IP address and location of the device that is not working
"No logon servers available", what's your next step
Verify if the device is connected to the network
What steps do you take before entering an Isolation room?
Read the sign posted on the door (ie. Gown, gloves, mask, booties)
For Symantec Endpoint Encryption, how to register end user after migration
1) Log in as Swedish admin
2) User logs into Windows
3) Next, Next, Finish Symantec Window