Our Values
How many Values are there?
There are 3 Values
What are the attributes of a top Performer?
1. Values
2. Principles
3. The Way
What is InMoment?
Humana's tool to review and report voice of customer (VOC) survey results
Who watched the TV show called "Euphoria"?
Titi
Who likes to watch documentaries?
Mike
What are the values?
1. Caring
2. Curious
3. Committed
How many principles are there and What are they?
1. Know Me
2. Show Me You Care
3. Make it Easy for Me
4. Help Me
How often should we check Inmoment?
Daily
What is Titi's go to self-care activity?
Gets her nails doneee
Who liked to party on central avenue?
Mike
What website can you go to learn more about our values?
go/values
Which Principle is this?
"Approach me as a person. Meet me where I am. Anticipate my needs. Don't make me repeat myself."
Know Me
What is the new system we can access to check our metrics called?
RCC One
Whose favorite flower is Sunflowers?
Mike
Whose favorite flower is roses?
Titi
What is the health first components?
- Healthy Teammates
- Healthy Company
- Healthy Customers
Which principle is this?
"Connect the dots. Coordinate activities. Streamline. Be consistent. Provide Context. Simplify."
Make it easy for me
What are the VOC's that we are scored on?
- Agent Helpful
-Agent Ease
-Agent Care
-Process Ease
-Issue Resolution
Who has the best ponytail skills?
Mike LOL
What is Titi's favorite season?
Fall
Define the 3 values.
Caring-
Create an environment where people feel valued, respected and are treated with kindness.
Curious-
Work and learn together creating the best solutions for the people we serve.
Committed-
To fulfill our purpose, take bold action to impact the lives of people and transform the healthcare industry.
What are Our Ways?
1. Start with Gratitude
2. Do the next right thing
3. Root for positivity
4. Go the distance
What is our NPSt and VOC Goals?
NPSt -> 38.6
Agent Helpful -> 81%
Agent Ease -> 83%
Agent Care -> 79%
Process Ease -> 74%
Issue Resolution-> 88%
Whose birthday is April 9th?
Mike
Whose birthday is October 27th?
Titi !