Professional Image
What does your professional image communicate to clients?
Confidence, competence, and professionalism
How often should you wash your hands?
Before and after every client
What does good posture communicate?
Confidence and professionalism
What’s the first step in building client relationships?
Consultation and active listening
A client compliments your appearance—how do you respond?
“Thank you! I appreciate that.”
Why is a positive attitude part of a professional image?
It creates trust and comfort for clients
What should you do if you have an open wound on your hand?
Cover it with a bandage and wear gloves
How can you show interest during client consultation?
Maintain eye contact and nod attentively
What should you do if a client complains?
Stay calm, listen, and find a solution
A coworker is gossiping; what should you do?
Change the subject or walk away
What are two components of a professional image?
Appearance and behavior
Why is oral hygiene important for cosmetologists?
You work closely with clients—fresh breath matters!
What does crossing your arms often signal?
Defensiveness or disinterest
What’s one open-ended question to ask during consultation?
“What are you hoping to achieve with your hair today?”
A client seems upset—what should you do?
Ask gentle questions to understand the issue
How does ergonomics relate to professional image?
Prevents injury and promotes comfort while working
What’s an example of good grooming in the salon?
Clean uniform, neat hair, minimal perfume
What can tone of voice convey even more than words?
Attitude or emotion
How do you handle a late client?
Politely reschedule or adjust service time as possible
You’re running behind schedule—what should you do?
Inform your next client courteously and offer options
What can damage a professional image in a salon?
Gossip, poor hygiene, or unprofessional behavior
How can personal hygiene affect client retention?
Poor hygiene drives clients away; good hygiene keeps them coming back
Why is smiling an important part of nonverbal communication?
It creates warmth and approachability
What’s an example of professional communication?
Using positive, respectful, and clear language
A new client seems nervous—what helps build trust?
Smile, explain the process clearly, and reassure them