Apple
__________ is effectively the basis of all long-lasting relationships with clients and coworkers.
Communication
The best way to understand others is to begin with a firm understanding of _____
Yourself
What is the very first thing you should do when meeting a new client?
Wear a smile
The most important communication you will have with your clients is a(n) __________, which will help you to determine the client’s needs and achieve the desired results.
Client consultation
__________ clients can greatly affect the shop’s flow, causing setbacks in the appointment calendar as well as making beauty professionals late for other services
Late/tardy
What tool should you use to put your clients at ease about your technical abilities?
Personal portfolio
When you help the client select a style that is reflective of their body shape and entire lifestyle, you are subscribing to the _____ concept
Total look
How much time should you schedule for a consultation with a first-time client?
5-15 minutes
Listening to the client and then repeating, in your own words, what you think the client is telling you is known as __________.
Reflective listening
When is it appropriate to argue with clients?
Never
If a client is dissatisfied with a service, what is one of the first steps you should take?
Ask for specifics.
As you interact and communicate with fellow coworkers, remember to treat everyone with __________.
Respect
In dealing with conflicts that may occur between your coworkers, it is important to __________.
Remain neutral
When bringing issues or problems to your supervisor or manager, it is important to _______________.
Be a problem solver
A proactive method for moving toward a successful career is to approach your employee evaluation sessions with a __________.
Positive attitude
Which of these is considered a legal document? An intake form, color chart, release statement, or a service record?
Intake form
What is a good description of a client who should be scheduled at the end of the day?
Someone who is habitually late
Body language is also called __________.
Nonverbal communication
What is true of listening?
It is the best relationship builder
A(n) __________ is also known as a client questionnaire.
Intake form
Why is customer service important in beauty and wellness professions?
It is the cornerstone of success.
Which is the best example of constructive criticism? a. observations you offer about why a client does not look good b. comments you make about how other beauty professionals do their jobs c. feedback you provide when your manager is not performing well d. guidance offered by supervisors to improve your job performance
D
You should be attentive with all clients because __________.
No two clients are the same
Why should client consultations be performed with as much privacy as possible?
To avoid breaches in confidentiality
The “repeat” step is the most critical of the consultation process because __________.
It determines which service(s) you will perform.