TV Services & Features
Which does not belong: TV Lifestyle, TV Select Signature, TV Select Plus, Mi Plan Latino?
TV Lifestyle
Spectrum Internet Gig, Spectrum Internet Ultra, Spectrum Internet Premier, Spectrum Internet Assist — which does not belong?
Internet Ultra
Spectrum customers can purchase which Mobile data plans?
By-The-Gig, Unlimited, Unlimited Plus
What does FTTP stand for?
Fiber to the premises
Where in CoPilot can you see articles recently updated?
Recent tab
Comedy Central, Animal Planet, ESPN, A&E — which channel is NOT included with Spectrum TV Stream?
ESPN
Do customers at a Spectrum Internet Assist (SIA) pre-qualified location still need to verify eligibility via an application?
No
What two things does a customer need to experience 5G?
Have a 5G compatible device and be in a 5G coverage area
What does a customer need to add Spectrum TV Stream?
Spectrum Internet
Which type of article are you able to email to customers?
EHH (Email Helpful Hint)
How often can customers make changes to their channel lineup on TV Choice 15?
What is the speed of Spectrum Internet Gig?
Symmetrical and Non-Symmetrical
1000x35 & 1000x1000
What is the maximum number of cell phone lines a Spectrum Mobile customer can have (excluding wearables/tablets)?
12
How many lines of Spectrum Voice can a customer have on one account?
2 lines
If a Single Play Internet customer accepts a Customer Loyalty offer and adds TV and Mobile, how long is the price guarantee?
36 Months
Which piece of equipment is incompatible with TV Stream?
Spectrum Receivers
How many instances of Spectrum Internet Gig are allowed per account in a residential single-family home?
1
Which feature allows Mobile customers visiting friends/family to connect automatically without sharing credentials?
Spectrum mobile wireless access points
How many pods would you recommend for a 1500 sq ft, 2-level home?
1 pod
If a customer wants fewer devices than ILC approved, what’s next?
No need to discuss credit check; begin probing device types
Name three unique features exclusive to a Spectrum DVR receiver.
Pause/rewind live TV; record multiple shows; on-screen guide
What are the three primary differences between Spectrum Internet and Cell Phone Internet?
Faster speeds & 99.9% reliability; No data caps; Unlimited capacity
Which feature is included for all Mobile and Internet customers regardless of service tier?
Spectrum out of home wifi
What two pieces of equipment are needed to receive both Internet and WiFi service?
Advanced WiFi router; DOCSIS 3.1 modem
What are Charter’s values?
Be an expert in your field; Work with integrity & promote teamwork; Earn respect of your peers and trust of our customers