Can you solve it?
True/False- Most communication happens through body language.
True!
Give an example of body language showing frustration.
(Varies) May include: rolling eyes, folded arms, slouching posture...
If you are at work and a customer comes in and is very angry, what is an appropriate response?
(answers may vary, but may include: I hear your concern, let me go and get my supervisor, what can I do to fix this situation...)
What are some ways you can show someone you are interested in what they are saying?
(Varies) Focusing on them, body language, asking questions related to what they are talking about...
True/False: It is illegal for companies to look for applicants and potential employees on social media.
False! Be sure that your social media does NOT contain any illegal or inappropriate material- this could be the reason you don't get a job!
What is tone of voice?
The WAY a person says something.
What are some strategies that people use to stay organized?
Answers may vary but may include: to-do lists, calendars, alarms, etc...
Give an example of body language, tone, and verbal communication that is positive and appropriate in the workplace.
(Varies) May include: body turned toward speaker, pleasant tone, asking questions and engaging with 'customer'
How do you plan for your upcoming week?
(Answers will vary) May include: schedules, prepping the night before school, checking work schedule...
How can you protect your private information when using the computer?
(Varies) Do not share personal information online, be cautious of pictures you are tagged in/post, etc...