gymnastics
This document contains information on changing a customer's billing address and phone number. What is the name of this link document?
Address and Phone Number Change Procedure
If a BT has a status code #02 what does this mean for the BT?
02- Trans in Process, Transaction is pending
T/F>If there is potential that unauthorized persons may gain access to the card, complete a Lost/Stolen
True!!
This document contains information and call handling regarding stored bank information from customer payments. What is the name of this link document?
Stored Bank Information Base Document
What are some pieces of info you can use to verify the cm?
phone number/ DOB/ SSN
T/F>Cards are mailed with a sticker on the front of them advising the customer to call to activate the card.
True
This document contains all needed information regarding Queues in Orion. What is the name of this document?
Queue Function Job Aid
T/F>Address changes are generally updated immediately, but can take a day or more via the IVR
true
fill in the blank> If account opened more than (blank) days, resend the Welcome Kit
9 days
This document contains detailed information about Balance Transfers (BTs). What is this document name?
Balance Transfer Base Document
Fill in the blank> AU must be XX years or older; system will not allow anyone under the age of XX
15 years old
This document contains information on Social Security Number (SSN), New Account & Inquiry Alerts. What is the name of this document?
SSN, New Account, Inquiry Alert Base Document
Fill in the blank>Mailing address can be disclosed to the PCM &blank &blank
PCM/SCM/AU
Release of Account Information Procedures in link
Fill in the blank>> the third can make a payment on the account if they use what?
their own bank account information
This document contains procedures to Activate and Deactivate cards.What is the name of this link document?
Activate and Deactivate Cards Procedure
This document contains guidelines on:
What is the name of this document?
Release of Account Information Procedures
cm has a returned payment, you see in the memos it says code R01, how do you explain this to the cm?
R01 - Non-sufficient funds (NSF)>>not enough money at the time of the process
T/F>Discover is accepted nationwide by 99% of places that take credit cards, according to the Feb 2021 issue of the Nilson Report.
true
What can response is this for>We were notified your account information may have been involved in a data breach. Discover systems weren’t involved, but to be safe we’ve changed your card number. You’ll get the new card in 3-7 days and you can use your current card until then. Just remember to activate the new card and destroy the old card. Your login information will stay the same, and you can still use the account center, but some features will be unavailable for 24-48 hours. We also suggest reviewing recent purchases to make sure everything looks good and there are no unauthorized purchases.
line 21 for breach
Fill in the blank>> I'll apply a credit to your account for the late fee. You’ll see it online within XX hours. I’ll also make sure that your interest rate does not go up because of the late payment.
I'll apply a credit to your account for the late fee. You’ll see it online within 48 hours. I’ll also make sure that your interest rate does not go up because of the late payment.
T/F>Finalist is an address standardization tool the United States Post Office (USPS) provides through outsourced vendors. All account addresses are filtered through Finalist on a tri-monthly basis.
False its on a bi>monthly bases found in the
Address and Phone Number Change Procedure under Finalist / NCOA Address Updates section
Fill in the blank>>
Checking/Saving account type is not stored..Generally, bank information from the last (blank) months is stored.
7 months
what does the following mean
When the refund is mailed, after a credit has been on the account for a certain period of time we will send the cbr to the cm
fill in the blank>>Discover Card generally takes a loss of over (blank) times the account's credit line because we’re not able to recover the funds with re-submitting the payments and the customer does not make additional payments to cover the new transactions they just made.
Discover Card generally takes a loss of over 2.5 times the account's credit line because we’re not able to recover the funds with re-submitting the payments and the customer does not make additional payments to cover the new transactions they just made. (kitenet document)
What departments can help assist a revoked account?
Some areas that may Suspend or Revoked accounts: