DMDC Dates/Details
The member requested SCRA Benefits on 09/27/2022. You start your review on 09/29/2022. His DMDC shows he's still serving, what's his end date?
09/27/2022
CR stands for?
Credit Relief
How do you determine if the member requested an Archive review?
In the notes of the CR work item under "Loan or CC paidoff"
What should I do after I send a letter?
Review View Documents under Banking to ensure the letter is there.
(True/False) Cadets/Midshipmen from Service Academies qualify for SCRA benefits?
True
The member request SCRA Benefits on 08/20/2022. You start your review on 08/23/2022. His DMDC shows his service ended on 08/21/2022, what's his end date?
08/21/2022
SCRA stands for?
Servicemembers Civil Relief Act
The member has no dates in DMDC, will I create product level work items?
No - only a letter and DRT are created and sent.
What comment should I leave in the All Benefits work item when creating product level work items?
MM/DD - CR
What is the interest rate the member receives when they are on SCRA benefits at USAA?
4%
There is no start date because DMDC is blank.
Document Request Tool
What is the Title of the ODOC trail?
SCRA Credit Relief Request
After I complete my Credit Relief work item as a duplicate, what should I review for in portal?
Refresh the work item list and ensure the Duplicate QA work item is present.
The origination date of the member's products must be opened when to qualify for interest relief benefits?
Prior to the active duty period
What is the Request Type name for the segment in HUB that has the DMDC details?
Request or AD HOC
NEP stands for?
No Eligible Products
What is the Remark you leave when pending a Credit Relief work item for QA review?
Pend for QA Review MM/DD (benefit request date)
You just completed your Credit Relief work item and it was the incorrect completion reason. No QA work item generated, what would you do?
Contact a senior for assistance
What are the 3 dates that make up the military service period?
Where do you find the DMDC details for the member?
In the Military Benefits HUB under Military Service
What is a child work item?
The product level work items
How is a Credit Relief work item created?
The member submitting a request via online, mobile, or calling in.
Go the the Activities tab and under work items, refresh and ensure a Military Benefit - Benefit Request work item generated.
The member must request benefits within what timeframe?
180 days from the service end date