Follow your path (Path pages)
It's used by technical teams to sound the alarm for MIM's Help
What is Direct Page?
Its the driver and responsible for the whole call
What is the MIM?
What a relief!!!, This template is used when ticket wont be an issue anymore
What is the non declaration?
This is where you could find all the management levels to request help
What is Infoquest?
Although this type of actions don't help to resolve the issue, are very helpful for finding the cause
What are Investigation actions?
Its the expert knowledge people that could raise a MI
What is AMIR?
Its the one standing in the shadows, helping to have a clear call without any delays
What is the MIC?
This much time you got to make a decision. Come on I don't have your whole time just take it!
What are 30 minutes since paging?
This much time you have to escalate to first level management for normal MIs
What is 1 hour?
This field is used to document every sneeze and cough that on the call happens.
Its when people dont have the enough knowledge to raise a MI but still need the help to fix their issue
What is Path 2 or IA?
Its the powerful tool for the MIC, that helps to document everything outgoing.
What is the One Note?
Second template comm is sent after this much time has been past
This type of page is used to bring the Regional infra leads to the MI
What is leadership page?
Have you invited all?, this is the part of the document where you enlist everyone
What are business and technical participants?
Only AMIR people can raise this type of page
What is Path 1 or Declared page?
This guy is responsible for reaching to the correct support team
What is the MIC?
Issues are dusted, this template is used for closure and relief.
What is the Resolved Comm?
If there are ownership issues, this guy can help us to explain exceptions to SLAs or technical guidance for portfolio services.
What is SDA?
These type of actions help to resolve the issue. Regardless of their status of achievement
What are restoration actions?
Normally this technical team uses the Direct page to sound the alarms to MIMs for outages
What is NOC team?
Watch out for the clock!!, This guy is responsible to take care of the SLA timings.
Who is the MIM?
If there wasnt a real impact confirmed on the call, this template is used to communicate the mismatch between assessments
What is the downgrade comm?
What is a Recovery Manager?
This type of URL you need to share on the MI chat for everyone to look.
What is the view link?